Phlebotomy 1

Front

Which of the following may be an additional duty of phlebotomists in today's health-care system? a. performing patient vital signs, b. transporting samples to the laboratory, c. performing dermal punctures, d. selecting sample collection equipment

Back

performing patient vital signs

Front

The primary benefit of hospital decentralization is:

Back

increased efficiency

Front

Which of the following DOES NOT represent a professional phlebotomist? attending a continuing education program, organizing requisitions before leaving the laboratory, volunteering to take on an extra duty

Back

exhibiting overconfidence

Front

A phlebotomist who is responding appropriately to cultural diversity will: speak in the patient's native language, be able to stereotype patients, be sensitive to the patient's reactions, quickly examine the patient's arm

Back

be sensitive to the patient's reactions

Front

Effective communication includes: verbal, nonverbal, listening, all of the above

Back

all of the above

Front

All of the following actions make patients feel that you care about them EXCEPT: smiling at them, introducing myself, looking directly at them, avoiding eye contact

Back

avoiding eye contact

Front

All of the following are barriers to verbal communication EXCEPT: hand signals, hearing impairment, using medical jargon, non-English-speaking patient

Back

hand signals

Front

Good telephone etiquette includes all of the following EXCEPT: checking for an emergency before putting someone on hold, stating your name and department when answering the phone, repeating a request back to the caller before hanging up, immediately transferring a call to the correct department

Back

immediately transferring a call to the correct department

Front

A phlebotomist who takes an examination prepared by a national phlebotomy agency is seeking: continuing education, certification, accreditation, membership

Back

certification

Front

The hospital department that is responsible for sterile supplies is

Back

central supply