The tool or method most effective for ensuring that physical and digital records are kept secure from unauthorized access is to:

use password-protected digital storage and lock physical documents in a secure location

You are trying to print a document, but the printer is displaying a "printer offline" error. The first step you should take to troubleshoot this issue is to:

check if the printer is connected to the network

During case preparation, the purpose of conducting a deposition is to:

obtain sworn testimony from a witness before the trial

As part of your responsibilities in trial management, you need to schedule depositions and ensure all witnesses are available. The best approach to effectively manage this task is to:

create a detailed deposition schedule, confirm dates with all parties involved, and send reminders to ensure witnesses availability

When answering the phone, you should always:

be attentive and listen without interrupting

Modern telephone etiquette recommends that:

calls be placed by the person calling, not by their assistant

During a phone call with a client, what should you do to ensure a positive tone and impression?

Make your voice pleasant/relaxed and smile during the conversation

The question, "May I tell him/her who is calling?" is an example of what?

A method for screening client or customer calls

What is a key questioning strategy to elicit detailed and relevant information from a witness during an interview?

Use open-ended questions that allow the witness to provide detailed responses

To build rapport and establish trust with a client during an interview, you should:

Show empathy by acknowledging the client's feelings and concerns

How should an interviewer handle a situation where a witness is reluctant to provide information during an interview?

Use gentle, supportive questions to encourage them to share

What is a key component of effective note-taking during an interview?

Take concise notes on key points and significant details

Which document is used by attorneys to inform new clients about their rights and obligations regarding confidential legal communications between lawyers and clients?

Attorney-Client Privilege Notice

If a client is visibly upset and starts to raise their voice during a meeting, what is the most appropriate way to handle the situation?

Listen patiently, maintain a calm demeanor, and acknowledge their feelings

When introduced to a new client, what is the most appropriate way to address a new client in a professional setting?

By their last name with an appropriate title (i.e. Mr.) until they suggest otherwise

When conducting a remote consultation with a client via video call, what is the best practice for maintaining a professional atmosphere?

Ensure a quiet, well-lit environment and maintain eye contact with the camera

What is a key element of building strong, professional relationships with clients?

Provide timely updates and be responsive to their inquiries

If a client asks a question that you are not immediately able to answer, what should you do?

Tell them you need to research the answer and get back to them as soon as possible.

When the client calls asking for advice, what should you do?

Take a message for the lawyer with the client's question.

As a member of a local volunteer association, you begin to receive numerous telephone calls during office hours from another member, interfering with your work. What should you do?

Explain to the member that you are unable to discuss association business at work and ask them to contact you at home.

If a colleague asks for your help with a task when you are already busy with your own work, what is the appropriate response? Options: Refuse to help under any circumstances., Politely explain your current workload and offer to help later if possible., Drop your work and help immediately., Ignore the request.

Politely explain your current workload and offer to help later if possible.

At a family gathering, your sister informs you that she has been hired by a client of your law firm and asks what you think will happen in an ongoing case. What should you do?

Tell her you cannot discuss the matter and inform your boss about the relationship as soon as possible.

Anvi is a paralegal at a law firm. A client asks her for specific legal advice on how to handle a complex legal issue in their case. What should Anvi do?

Refer the client to an attorney at the firm for legal advice.

Mark is an entry-level legal professional working at a legal aid clinic. A friend asks him to represent them in a minor traffic court case. What should Mark do?

Recommend his friend seek help from a licensed attorney.

What should Juan, a legal assistant, do if a client asks him to obtain and provide copies of relevant court documents and case files?

Decline to provide the documents and refer the client to the attorney.

If Alex, a legal assistant, overhears a coworker who is not a licensed attorney giving specific legal advice to a client during a phone call, what should Alex do?

Report the incident to a supervising attorney or the firm's management immediately

What is a preventive measure Malik should implement to mitigate the risk of UPL (Unauthorized Practice of Law) due to the increasing workload of non-lawyer staff? Options: Allow non-lawyer staff to answer legal questions, Implement a strict policy where non-lawyer staff must refer all legal questions to attorneys, Reduce the number of staff, Ignore the risk

Implement a strict policy where non-lawyer staff must refer all legal questions to attorneys

Destiny, a legal assistant, needs to share sensitive medical records with another attorney. What should Destiny do to ensure HIPPA compliance?

Use a score, encrypted email service to send the records electronically

What should Jaida, a paralegal, do when discussing a case involving protected health information (PHI) with colleagues in a common area?

Move the discussion to a private, secure room away from unauthorized personnel

If Carter, a legal assistant, is working on a case where the client has disclosed information about an imminent threat to another person's safety, what should Carter do?

Report the information to a supervising attorney to determine the next steps

How should Noah, a paralegal, respond when asked by a friend about details of a high-profile case her firm is handling?

Inform her friend that she cannot discuss any details of the case

What should Laura, a legal secretary, do if she finds a document with sensitive client information left out on a desk?

Secure the document in a lock drawer and inform the person whose desk it was on.

What is an appropriate response if a client emails you with a concern outside of office hours?

Acknowledge receipt of the email, and let the client know you will look into it during business hours.

What is the best practice when sending a professional email?

Use formal language, proofread for errors, and ensure clarity

Which of the following is a true statement about social media and legal careers? Social media cannot be used to engage clients., Social media makes potential clients less comfortable with hiring a lawyer., Social media is a great way to expand your network and meet others in your profession., Law firms should avoid using social media.

Social media is a great way to expand your network and meet others in your profession.

What is the most effective strategy for managing time and deadlines in a legal setting?

Set specific times during the day to check and respond to emails.

Which of the following is the first step in managing your daily workload as a legal professional? Options: Delegate all tasks to others. Make a list of tasks and prioritize them. Wait for instructions from your supervisor. Complete tasks in random order.

Make a list of tasks and prioritize them.

ALP BASELINE Flashcards

Student preview

100 questions

Show all answers

1.

FLASHCARD QUESTION

Front

According to the ABA Model Rules of Professional Conduct, a client's funds entrusted to an attorney or firm should be deposited in a?

Back

trust account

2.

FLASHCARD QUESTION

Front

Billable time spent by an attorney or a paralegal is typically billed by?

Back

tenths of an hour

3.

FLASHCARD QUESTION

Front

John was involved in a car accident on February 1, 2020, where he sustained significant injuries. He wants to file a lawsuit against the other driver for negligence. The state in which the accident occurred has a statute of limitations of two years for personal injury claims. John must file his lawsuit by what date to comply with the statute of limitations in this scenario?

Back

February 1, 2022

4.

FLASHCARD QUESTION

Front

You receive a notice of a pretrial hearing scheduled for a time when your lawyer will be in trial. What should you do?

Back

Calendar the matter and inform the lawyer of the situation using standard communication.

5.

FLASHCARD QUESTION

Front

You are helping an attorney prepare for trial. They want to show pictures to the jury on a screen. It would be best for you to use:

Back

a presentation application

6.

FLASHCARD QUESTION

Front

You are helping an attorney track expenses of a family in preparation for a divorce trial. It would be best for you to use:

Back

a spreadsheet application

7.

FLASHCARD QUESTION

Front

A common computer subscription used in a law firm for legal research is:

Back

Lexis

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