Workplace Readiness Skills Quiz _ 50 Questions

What is the expectation of management regarding the new piece of machinery?

• Write a new set of standard operating procedures.

• Advocate for the previous system.

• Take time to learn and improve your use.

• Use the older machine if you are more efficient with it.

What personal protective equipment (PPE) should Kevin wear when using the new cleaning chemical?

• No PPE because it is a safer chemical.

• PPE he thinks is adequate.

• PPE listed on the chemical safety data sheet (SDS).

• PPE he used with the previous chemical.

How could Tim BEST analyze whether his new product would be successful?

• Ask a friend if he/she likes the product.

• Give away samples and ask for feedback.

• Nothing. Start selling his product in the store.

• Continue to use and analyze the product himself.

What should you do to secure your computer when called away from a workstation?

• Obscuring the screen.

• Closing your office door.

• Turning off the monitor.

• Logging off.

Which regulations are violated when an employee at a construction site does not wear safety glasses?

• Office of Compliance (OC) regulations.

• Environmental Protection Agency (EPA) regulations.

• Occupational Safety and Health Administration (OSHA) regulations.

• Health and Human Services (HHS) regulations.

Which of the following is an example of a product innovation?

• Creating a brand-new service

• Improving a product that already exists

• Manufacturing a product

• Combining processes of a service

What does demonstrating empathy to a customer demonstrate?

• Encouragement

• Empathy

• Pity

• Friendship

Who is responsible for fulfilling the mission of prioritizing customer service?

• Only employees directly dealing with customers are responsible for customer service.

• Every employee is responsible for customer service.

• Only sales people on the sales floor are responsible for customer service.

• Only sales people and cashiers are responsible for customer service.

What should Evan do first when he needs to hire an office assistant?

• Write the job announcement and post it in the newspaper.

• Interview the most qualified applicants.

• Screen applications and schedule the interviews.

• Determine the responsibilities of the position.

What is the nurse engaging in when attending a training session to update her knowledge?

• Modified performance

• Constructive feedback

• Continuous learning

• Creative adaptability