EOPA Review

Front

One of the main functions of the legal procedure is to

Back

establish laws.

Front

Marsha wants to invest her savings in a business. However, she wants to protect all of her personal assets. Which type of business ownership would be most appropriate for Marsha? Options: Sole proprietorship, Franchise, Partnership, Corporation

Back

Corporation

Front

Which of the following statements regarding company policies is true? Company policies identify general company rules. Company policies and procedures are the same thing. Company policies describe emergency measures. Company policies identify very specific employee actions.

Back

Company policies identify general company rules.

Front

Before an individual can follow verbal directions, he or she must first be ready to

Back

listen.

Front

What is important to do when giving verbal directions to ensure the audience understands?

Back

Maintain eye contact

Front

It is most appropriate for businesspeople to use complex, technical jargon when they are ________.

Back

introducing a friend to a business associate.

Front

You have a customer on the phone who always ends up talking about his personal life for far too long. Today, he is telling you a long story about his recent vacation. However, you have several other calls on the line and a lot of work to do. How should you handle this situation?

Back

Tell the caller you are happy to hear about his vacation, but you have to take another call.

Front

When participating in group discussions, it is often helpful to: appoint a leader.

Back

appoint a leader.

Front

What should a business employee do before writing an informational message?

Back

Identify the audience

Front

Which of the following are characteristics of a well-written executive summary? Error-free, simple, and creative, Clear, concise, and error-free, Creative, concise, and informal, Concise, informal, and error-free

Back

Clear, concise, and error-free