FLASHCARD 1 TQM

Front

A Pareto chart:

Back

Shows the prevalence of the various types of defects that have been found

Front

A cause-and-effect diagram:

Back

Identifies common causes of quality defects, is often used in conjunction with a Pareto chart, and is also called a fishbone diagram.

Front

Poka-yoke

Back

Designing a process so that it can only be performed correctly

Front

Who determines the level of quality of a product/service?

Back

The customer

Front

What is the key skill required for successful organisational change?

Back

Communication

Front

What is the main disadvantage of only using quality control to check the quality of a product?

Back

There will be an increase in waste

Front

Other than improving the quality of the product, what other advantage is there to using quality circles?

Back

They can motivate staff who feel involved and responsible

Front

When is the quality of the product checked using quality assurance methods?

Back

At each stage of the production process

Front

Who developed the fishbone or cause-and-effect diagram?

Back

Kaoru Ishikawa

Front

What is the term that refers to expert in quality management?

Back

Quality Guru