Communication

Front

Good communication is only about speaking clearly.

Back

False

Front

Which of the following is part of active listening? A) Interrupting often, B) Thinking about what you’ll say next, C) Nodding and showing interest, D) Looking at your phone

Back

Nodding and showing interest

Front

Body language can affect how your message is received.

Back

True

Front

What is the best way to handle a misunderstanding?

Back

Clarify respectfully

Front

Email tone doesn’t matter as long as the facts are correct.

Back

False

Front

Which is the clearest instruction? A) “Do that thing.” B) “Check the tire pressure with the gauge and record it.” C) “Hurry up and fix it.” D) “You know what I mean.”

Back

B) “Check the tire pressure with the gauge and record it.”

Front

Eye contact is part of professional communication.

Back

True

Front

If you don’t understand instructions, what should you do?

Back

Ask for clarification.

Front

Which is the BEST example of teamwork communication? A) Sharing updates, B) Keeping everything to yourself, C) Criticizing in public, D) Talking over coworkers

Back

Sharing updates

Front

Which of the following is NOT a component of effective listening? Paraphrasing, Summarizing, Ignoring, Clarifying

Back

Ignoring