Customer Service Full
Flashcard
•
Professional Development, Specialty
•
10th - 12th Grade
•
Practice Problem
•
Hard
Kristie Tolar
FREE Resource
Student preview

50 questions
Show all answers
1.
FLASHCARD QUESTION
Front
What should you do in the first few seconds after noticing a customer's arrival to build a relationship?
Back
Greet the customer and make him feel welcome
2.
FLASHCARD QUESTION
Front
A new customer comes into your department while you are helping another customer. What should you do?
Back
Acknowledge the new customer’s presence with eye contact and/or a brief comment that you’ll be right with him.
3.
FLASHCARD QUESTION
Front
Projecting a professional and friendly image includes:
Back
Behaving in an alert and courteous manner
4.
FLASHCARD QUESTION
Front
A good reason for creating an opening for discussion is to:
Back
Get to know what the customer wants
5.
FLASHCARD QUESTION
Front
The best way to talk to a new customer is to:
Back
Match what you say and your tone of voice to her personality
6.
FLASHCARD QUESTION
Front
Three ways to create a positive impression of you and the store include: Suggesting that he buy “top of the line” products, Stating that the products in your store are far better than those in other stores, Indicating that based on your professional product knowledge, you feel his purchases are worthwhile.
Back
Indicating that based on your professional product knowledge, you feel his purchases are worthwhile.
7.
FLASHCARD QUESTION
Front
The customer has said “No, thank you” when you offered your help. Your next step is to back off for the time being, but remain alert for a sign that you are needed.
Back
True
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