WRS - Flashcard 1

Front

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

Back

creativity and innovation.

Front

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):

Back

innovation

Front

Which of the following defines teamwork?

Back

working effectively and efficiently with others

Front

Which of the following defines effective communication?

Back

transferring information from one place to another, whether it is vocally, written, visually or non-verbally

Front

To maintain employment, you should...

Back

arrive to work early or on time

Front

To improve your listening skills, you should: focus on the main topics, make eye contact, and ask questions (about the topic).

Back

focus on the main topics, make eye contact, and ask questions (about the topic).

Front

Co-workers will want to work with you if you have a positive

Back

attitude

Front

Which of the following shows a poor work ethic?
- arriving to work on time
- being a reliable employee
- volunteering for other duties
- none of these

Back

none of these

Front

Finding work to do on your own without being told and working without someone supervising you shows

Back

Initiative and Self-Direction

Front

Providing helpful, courteous, and knowledgeable service is an example of:

Back

Customer Service