ICC Unit 4 simple flashcards

Front

What is the first step in the problem-solving process?

Back

Identify the problem

Front

The “5 Whys” technique was developed by:

Back

Toyota

Front

Which tool evaluates strengths, weaknesses, opportunities, and threats?

Back

SWOT analysis

Front

Which is an example of a workplace problem?

Back

Scheduling conflicts

Front

Brainstorming is most effective when:

Back

Everyone contributes freely

Front

Which of these is a time management strategy?

Back

Using to-do lists

Front

When resolving conflict, the first step is to:

Back

Stay calm and listen

Front

Reverse thinking is used to:

Back

Imagine ways to make a problem worse

Front

What is the final step in the problem-solving cycle?

Back

Review outcomes

Front

Which communication practice helps solve problems effectively?

Back

Listening actively