Email Etiquette and Communication Skills

Front

What is Email Etiquette?

Back

Using your manners and proper grammar when sending an email.

Front

True or False: You should never use ALL CAPS.

Back

True

Front

Why is using Email Etiquette important?

Back

All of the above: Good communication skills are a part of succeeding in college or on the job, it helps make a good impression, and you are more likely to get the response you are wanting.

Front

Besides helping you at a job, where else can using good Email Etiquette help you?

Back

Both the first and second answer: Turning in late/missing work at school and seeing when you can retake a test.

Front

True or False: You should never type anything in the subject line.

Back

False

Front

What are some key components of a professional email?

Back

A clear subject line, a polite greeting, a concise message, and a courteous closing.

Front

What is the purpose of a subject line in an email?

Back

To provide a brief summary of the email's content and grab the recipient's attention.

Front

Why is it important to proofread your email before sending it?

Back

To avoid typos and grammatical errors that can lead to misunderstandings.

Front

What tone should you use in a professional email?

Back

A polite and respectful tone.

Front

What should you do if you receive a rude email?

Back

Take a moment to calm down, then respond professionally and avoid escalating the situation.