Automotive Technician Certification and Repair Worksheet

Front

This type of repair facility is commonly started by a technician that wants to run his or her own business.

Back

independent repair facility

Front

AAA Approved Auto Repair facilities provide additional warranties to repairs. How long does the warranty last on the repair?

Back

1 year/12,000 miles

Front

It is critical to find a service facility that is honest and reliable. This is referred to as _____________.

Back

trustworthiness

Front

What summarizes the work that was completed on a vehicle?

Back

work order/repair invoice

Front

What would be a reasonable cost for a serpentine belt and replacement (parts and labor)?

Back

$150.00

Front

Which of the following is NOT commonly considered a customer right on a repair order? Do you want your parts returned?, If the job exceeds the estimate by 10% or more, do you authorize us in proceeding?, If additional repairs are found necessary, do you authorize us in proceeding?, What is the part number of the replacement part?

Back

What is the part number of the replacement part?

Front

What is the benefit of a chain warranty?

Back

It is guaranteed by any repair facility within the chain.

Front

What is one of the first things you should do when your vehicle needs a repair?

Back

Check if there is a manufacturer warranty that covers the cost of repairs.

Front

A service writer should include all of the following on a work order EXCEPT: the customer concern, the cause of the problem.

Back

a conflict between technicians.

Front

If a recall is issued due to a safety related defect or non-compliance with a federal safety standard, the manufacturer is required to provide the vehicle owner all of the following EXCEPT: a safe remedy, a free remedy, an effective remedy, a guaranteed same day repair.

Back

a guaranteed same day repair.