
Pelayanan Prima dalam Dunia Kecantikan dan Spa
Flashcard
•
Professional Development
•
10th Grade
•
Hard
Mommy Nena
FREE Resource
Student preview

13 questions
Show all answers
1.
FLASHCARD QUESTION
Front
Apa itu Pelayanan Prima?
Back
Pelayanan Prima adalah pelayanan terbaik yang diberikan kepada pelanggan, yang melebihi harapan mereka.
2.
FLASHCARD QUESTION
Front
Sebutkan tiga pilar utama dari Prinsip Inti Pelayanan Prima!
Back
1. Attitude (Sikap) 2. Attention (Perhatian) 3. Action (Tindakan)
3.
FLASHCARD QUESTION
Front
Apa yang dimaksud dengan Attitude dalam Pelayanan Prima?
Back
Attitude adalah fondasi dari segalanya, mencakup sikap profesional, positif & ramah, dan empati.
4.
FLASHCARD QUESTION
Front
Apa yang termasuk dalam Attention dalam Pelayanan Prima?
Back
1. Mendengarkan Aktif 2. Mengingat Detail 3. Mengamati Kebutuhan
5.
FLASHCARD QUESTION
Front
Apa yang dimaksud dengan Action dalam Pelayanan Prima?
Back
Action adalah tindakan nyata yang menunjukkan sikap dan perhatian, seperti responsif, solutif, dan menepati janji.
6.
FLASHCARD QUESTION
Front
Apa yang harus diperhatikan dalam komunikasi verbal dengan pelanggan?
Back
1. Intonasi Suara 2. Pemilihan Kata 3. Sebut Nama Pelanggan
7.
FLASHCARD QUESTION
Front
Apa yang dimaksud dengan komunikasi non-verbal?
Back
Bahasa tubuh yang terkadang berbicara lebih keras daripada kata-kata, seperti kontak mata, senyum, dan postur tubuh.
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