Business of Retail Practice Test 2

Front

Delivering a positive, memorable experience that leads to customer loyalty is called

Back

Quality Customer Service

Front

You notice a customer in your store is acting suspicious. He keeps checking his surrounding and doesn't have a shopping cart or basket with him. What would be the BEST thing to do in this case?

Back

Approach the customer and ask if he needs help with anything.

Front

You are managing online orders in a Mexican restaurant. A customer puts in an order for a "beef burrito" with a note of "No cilantro pease!" You know that the restaurant uses cilantro for seasoning the meat. What should you do?

Back

Call the customer to explain the situation and aks if they would like to change the order to something that doesn't have cilantro.

Front

What would be the BEST thing to do if Honey Nut Cheerios are out and there's an empty space on the shelf? Options: Move some of the Life boxes to that section to cover the empty space, Nothing - There are still many cereal options available for customer to purchase, Move some of the Cheerios Whole Grain Oats Crunch boxes to that section to cover the empty space, Notify your manager that the Honey Nut Cheerios need to be replenished

Back

Notify your manager that the Honey Nut Cheerios need to be replenished

Front

What is a sales associate's role in pricing?

Back

Paying attention to prices on new items, markups, and markdowns so that they can provide accurate information to customers.

Front

Your store has a mix and match special with canned products. Customers can pay $1.10 for any canned product or $10 for 10 canned products. A customer is ready for check-out and has 3 Black Beans, 5 Kidney Beans, and 2 Golde Corn cans. What would be the MOST effective way to process the sale at the register?

Back

Scan the 10 can individually.

Front

Which characteristic is CRITICAL to determining whether new sales associates are ready to begin successfully selling products in their stores? Options: They have successfully passed all of the store's required product and customer service training, They can accurately and intelligently answer customer questions and solve routine problems, They know where to find the information needed to answer customer questions, They have a firm understanding of the store's merchandising layout

Back

They can accurately and intelligently answer customer questions and solve routine problems

Front

When should a store mark down its products?

Back

When sales are low and/or a season has ended.

Front

A retailer's goal is for supply to be ________ to demand

Back

equal to

Front

Using the manufacturers suggested price is a pricing strategy to prevent competitive pricing between retailers. This strategy is called

Back

Vendor Pricing