Intro Worksheet - Hotel and Lodging Operations

Front

Which department is primarily responsible for cleaning guest rooms and maintaining hotel cleanliness?

Back

Housekeeping

Front

What is the primary purpose of a hotel's PMS (Property Management System)?

Back

Tracking reservations, guest information, and room assignments.

Front

What does "RevPAR" measure in hotel operations?

Back

Revenue per available room

Front

Which department would handle a guest's request for extra towels?

Back

Housekeeping

Front

What is the primary responsibility of the General Manager?

Back

Overall hotel operations

Front

What is the primary responsibility of the Front Desk Agent?

Back

Checking guests in and out

Front

What is the primary responsibility of the Housekeeper?

Back

Cleaning and maintaining guest rooms.

Front

What is the primary responsibility of the Chef?

Back

Preparing and serving food

Front

What is the main difference between a hotel and a motel?

Back

Motels typically have exterior room entrances and cater to travelers.

Front

Which factor is most important when determining room rates? Options: The color scheme of the lobby, Market demand and competition, The age of the building, Number of employees

Back

Market demand and competition