vet med

Front

What is one key role of a veterinary assistant in office procedures?

Back

Maintaining client communication

Front

When should an item be written down to reorder? Options: At the end of the week, When it runs out, As soon as it is noticed to be low, When a client asks for it

Back

As soon as it is noticed to be low

Front

A professional telephone voice includes all EXCEPT: Clear tone, Pleasant greeting, Brief message

Back

Use of slang

Front

What percentage of communication is non-verbal?

Back

55%

Front

Which of the following is considered a soft skill?
Options:
Reading X-rays,
Injecting vaccines,
Performing surgery,
Communicating with empathy

Back

Communicating with empathy

Front

When dealing with an angry client, the assistant should: Hang up, Argue back, Use active listening and remain calm, Ignore them

Back

Use active listening and remain calm

Front

What is one way diseases are not transmitted? Options: Direct contact, Vehicle transmission, Telepathy, Airborne droplets

Back

Telepathy

Front

Hand sanitizer should be used: When soap is unavailable

Back

When soap is unavailable

Front

Why is food storage important in a clinic?

Back

To maintain nutrition and avoid spoilage

Front

Which food has the highest moisture content? Options: Dry food, Semi-moist food, Canned/wet food, Freeze-dried food

Back

Canned/wet food