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Your Impact

Your Impact

Assessment

Presentation

English, Computers

Professional Development

Hard

Created by

Ana Jimenez

Used 6+ times

FREE Resource

4 Slides • 3 Questions

1

Judgement

We have empowered our colleagues and teammates to make judgement calls outside of our normal policy when it is the right thing to do for the customer.

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2

Multiple Select

Match the values with the tool (2 options)

1

Inventive

2

Courageous

3

Driven

4

Richly diverse

5

Deliver our Brand

3

CSAT focus - Customer Satisfaction

It is basically a measure of the degree to which a product or service meets our customer's expectations.

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4

Multiple Select

Match the values with the tool (2 options)

1

Inventive

2

Courageous

3

Driven

4

Richly diverse

5

Deliver our Brand

5

Slide image

6

Preventing Buyer Churn

We continuously update our platform, processes and policies to reduce any possibility of a bad customer experience and to intervene where possible. This is crucial to our success today and as we lead the way into the future.

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7

Multiple Select

Match the values with the tool (2 options)

1

Inventive

2

Courageous

3

Driven

4

Richly diverse

5

Deliver our Brand

Judgement

We have empowered our colleagues and teammates to make judgement calls outside of our normal policy when it is the right thing to do for the customer.

Slide image

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