Chp 19 Hospitality Management Lesson

Chp 19 Hospitality Management Lesson

Open Ended

How would you define manager?

Multiple Choice

Which of the following is not one of the four basic duties of a manager?

• welcome customers

• clean up after employees

• produce products and services for customer needs

• selling products and services for a profit

Multiple Choice

The ____ is responsible for the entire operation of a single unit of a hospitality business.

• employee manager

• general director

• general manager

• general supervisor

Multiple Choice

The main goal of any business, and therefore any general manager, is to ____.

• cut costs

• hire mystery shoppers to determine customer satisfaction

• hire more entry-level workers

• make a profit

Multiple Choice

The number of repeat customers, or customers who come back again, is one way of determining customer satisfaction.

• True

• False

Multiple Choice

Budgets help a business to monitor spending and to make a profit.

• True

• False

Multiple Choice

Contains evaluations, job descriptions, payroll, and benefit records for every employee.

• employee personnel files

• performance review

• motivated worker

• entry-level employee

Multiple Choice

A(n) ____ is a manager who is responsible for making sure each employee does his or her job properly.

• supervisor

• general manager

• entry-level worker

Multiple Choice

Worker with no previous work experience and few skills.

• supervisor

• general manger

• entry-level worker

Multiple Choice

An employee review is...

• A review of job roles and responsibilities for the business.

• Formal review and assessment of an employee’s performance on the job.

• Files that contain employee records, payroll and performance.

Multiple Choice

The ____ is responsible for the health and safety of all guests and employees of a hospitality business.

• food and beverage manager

• general manager

• hotel manager

• supervisor

Multiple Choice

Managers need delegation, motivation, communication, technical, technology, and organizational skills.

• True

• False

Multiple Choice

Managers must be able to use their own time efficiently as well as plan their workers’ time to get tasks completed efficiently.

• True

• False

Multiple Choice

In the _______ management style the manager shares the decision making with the employees.

• autocratic

• bureaucratic

• democratic

• laissez-faire

Open Ended

Describe what you think a manager can do to motivate employees to do the best job possible.

Multiple Choice

Managers need delegation, motivation, communication, technical, technology, and organizational skills.

• True

• False