Email Etiquette

Email Etiquette

Open Ended

DO NOW:

What do you think “email etiquette” means? Why is it important to have “email etiquette"? What are some of your expectations of others when they communicate with you in writing?

Email Etiquette

Email etiquette is more than just manners; it dictates how your recipient understands the tone and meaning of your message, as well as affects their perception of you as a communicator.

Fill in the Blank

FILL IN THE BLANK:

You should respond to all emails within __ hours.

Response Time is Vital

If it will take you more than 48 hours to find the answer to the questions, you should respond to inform the sender of your actual TURN AROUND TIME.

EXAMPLE: "I'm sorry, I don't have that answer right now. However, I can let you know by next Monday if that works with your timeline"

Fill in the Blank

FILL IN THE BLANK:

When a person is not the PRIMARY recipient of your message, but should still know about the information, you should _________ them.

Cover Your Bases

When you carbon copy or cc another recipient, they will receive the same message as your PRIMARY recipient.

You may want to acknowledge the person who has been cc'ed in the body of your message.

EXAMPLE: "You can direct any questions about attendance to Mr. Wegh, copied here."

Fill in the Blank

FILL IN THE BLANK:

When privacy is required for multiple recipients of an email, you should address the email to YOURSELF and then _________ all other recipients.

Respect Privacy

When you blind copy or bc recipients and send the email to YOURSELF, your email address is the only one that is visible to the recipients.

Not only does blind copying protect the recipients' privacy, but it also prevents anyone from replying all unnecessarily.

Multiple Select

Which of the following should you do before sending an email? (select all that apply)

• Check spelling, grammar, and punctuation.

• Save the message as a PDF.

• Add a graphic to keep engage your reader.

• Read your message aloud.

• Send a test message to yourself.

Emails are your Digital Voice

When you send a message that is riddled with mistakes or takes a curt tone with your recipient, it often negatively affects their opinion of you and may even deter them from giving a positive reply.

"You catch more flies with honey than with vinegar."

Multiple Choice

Select the more formal phrase:

• See you later.

• I'm looking forward to working with you.

Multiple Choice

Select the more formal phrase:

• Thank you very much.

• Thanks!

Multiple Choice

Select the more formal phrase:

• Can you...

• When you have an opportunity...

Multiple Choice

Select the more formal phrase:

• I am writing you regarding...

• I was wondering if...

Language is Decorative

Like the clothes you wear, the way you use language sends a message to the people with whom you communicate about who you are.

HOW you communicate is equally as important as WHAT you communicate.

Staying Neutral

Often times, a neutral or passive voice is the best choice when writing a formal email. Messages that do not use neutral voice tend to come of more aggressive and even accusatory, and often lead to miscommunications and misunderstandings.

Open Ended

Make the following aggressive statement more neutral:

"Why haven’t you finished the task yet?"

Open Ended

Make the following aggressive statement more neutral:

"I’m not coming to school today."