ENT6113 SERVICE MANAGEMENT

ENT6113 SERVICE MANAGEMENT

INTRODUCTION TO COURSE

WELCOME ONBOARD !

I'm your instructor , Ms.Ana or you can call me Ms. Farhana.

This is my personal particulars where you can call/Whatsapp me at 013-5996009. My official email will be [e-mail].

I'm only responds to any call or whatsapp during office hours only for any consultations or any matters regarding the subjects. Weekends only for urgent matters.

COURSE SYNOPSIS

This subject is to acknowledge and emphasize the essential uniqueness of service management. It will includes the nature, roles, strategy, quality and process involved in services management. 

Assessment Method

• Assignment 1 10%

• Assignment 2 20%

• Quiz 10%

• Midterm 20%

• Final 40%

Assessment Tasks

• Assignment 1 : Will be inform later

• Assignment 2 : Will be inform later

• Quiz : Based on the chosen topics from the syllabus.

• Midterm (Take home examination)

• Final (Take home examination)

• Remarks : All report and assignments should be submitted according to the date as instructed . Full submission must send to lecturer's email.