Reservation Process

Reservation Process

How are you going to process a restaurant reservation made via phone call?

Open Ended

What word can you form from the words you see from the Word Cloud?

Multiple Choice

Fill in the blanks with the suitable sentence in Choosing !

( Conversation on the phone )

Receptionist : Yellow Cheese Cafe. Can I help you ?

Sartika : Yes Please ....... (1)

Receptionist : Certainly ..... (2)

Sartika : Is is for 10 people. I'd like a table close to the

window.

Receptionist : Yes ,sure, There is an available table for 10

people.........(3)

Sartika : Yes, My name is Sartika Kharisma.

Receptionist : ...................(4)

Sartika : Yes, It is S - A - R - T - I - K - A

Receptionist : Thank you Miss......... (5)

Sartika : You're welcome.

The suitable statements for no 3 is.....

• Can I have your name ?

• I have noted your reservation.

• I'd like to reserve a table for tonight ?

• Can you spell your name ?

• How many people is the booking for ?

Multiple Select

What are the payment methods that can be used to guarantee a reservation

• Cash

• Credit Card

• Advance Deposit

Multiple Choice

The telephone should be answered within 3 rings

• True

• False

Multiple Choice

Guaranteed and Non-Guaranteed are two types of reservations.

• True

• False

Multiple Choice

What way to make a reservation?

• By Calling or come directly

• By Promising

• By opening the book

Multiple Choice

Guest means

• The person who want to reserve something

• The hotel Clerk

• the front office

Multiple Choice

What is reservation?

• The process of something

• The action of reserving something

• The process of billing out

Poll

What are the advantages of reservation in a restaurant?

• Can avoid long line of guests waiting

• Party can be an attraction to other possible client

• Prepare ahead the food and dining area for specific number of guests

• Increase sales

Open Ended

What is the most important tip you should remember in taking table reservation?