Calling reception

Calling reception

At the hotel

Rob is calling the reception

Reception: Hello. Reception. How can I help you?

Rob: Hello. This is room 613. There is a problem with the air conditioning. It isn't working.

Reception: I'm sorry, sir. I'll send somebody up to look at it.

Rob: Thank you.

Multiple Select

I have a problem with the Wi-fi. I can't get a signal.

• I'm sorry, sir. I'll put you through to IT.

• I'm sorry, sir. I'll bring you hot food.

Multiple Select

There is no hot water in the room.

• I'm sorry, madam. I'll transfer you to another room.

• I'm sorry, madam. I'll bring you some hot water.

Multiple Select

The room service brought us cold food.

• I'm sorry, madam. I'll send room service back to your room.

• I'm sorry, madam. I'll look at it right now.

Multiple Select

Our room is dirty.

• I'm sorry, sir. I'll give you a discount.

• I'm sorry, sir. I'll move you to a clean room.