Telephoning

Telephoning

Making, Receiving, and Transferring a Phone Call

Open Ended

Caller : (move up) ______________________?

Colleague : Certainly. What day and time would suit you?

Open Ended

Caller : Could we push back the meeting to 10 o'clock?

Client : (another appointment) ___________________.

Open Ended

Caller : (put through, Ms. Madison) ___________________?

Operator : Of course. Just a moment, please.

Open Ended

Caller : Hi Jim, I'm afraid I can't make it for lunch on Wednesday.

CEO : (Friday) ________________________?

Multiple Choice

Can we move _____ the meeting to November 21st? (move earlier)

• on

• up

• back

Multiple Choice

Is it possible to put _____ the workshop until next week? (delay)

• on

• off

• up

Multiple Choice

I'll put you _____ to him, sir. (connect)

• through

• up

• down

Multiple Choice

Can you ask him to call me _____ tomorrow? (phone)

• back

• on

• up

Multiple Choice

Sorry, but can we push _____ the meeting to six? (move to a later time). Something urgent has come _____. (happened)

• down, out

• up, in

• back, up

Multiple Choice

Hang _____ please. (wait) I'll connect you.

• on

• up

• over

Multiple Choice

A: INACORE. Good morning. Can I help you?

• Lita Speaking. Can I help you?

• Hello. Could I speak to Mr. Schultz, please?

• Who's calling?

Multiple Choice

A: Hello. Could I speak to Mr. Schultz, please?

• No problem.

• May I know who's calling?

• Yes, that's right.

Multiple Choice

A: The line's busy. Will you hold?

• No problem.

• Hold the line, will you?

• OK. I'll put you through.

Multiple Choice

A: Alright, sir. I'll put you through.

• No problem.

• It suits me fine.

• Thank you.

Multiple Choice

A: Hello. Alex Schultz speaking.

• Hello. This is Tina.

• Can I speak to Mr. Schultz, please?

• Hello. Is Mr. Schultz there?

Open Ended

Receptionist: (Central Corp) ______________________

Caller : This is David Revees. Can I have extension 239, please?

Open Ended

Caller : Could I speak to Mr. Langley, please?

Operator : (not available)________________.

Open Ended

Caller : (move up) __________________________?

Colleague : Certainly. What dan and time would suit you?

Open Ended

Caller : Could we push back the meeting to 10 o'clock?

Client : (another appointment) _____________________.

Open Ended

Caller : (put through, Ms. Madison) _____________________?

Operator : Of course. Just a moment, please.

Open Ended

Caller : Hi Jim, I'm afraid I can't make it for lunch on Wednesday.

CEO : (Friday) ___________________________?