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Telephoning

Telephoning

Assessment

Presentation

English

Professional Development

Easy

Created by

Elly Dahlia

Used 9+ times

FREE Resource

4 Slides • 21 Questions

1

Telephoning

Making, Receiving, and Transferring a Phone Call

Slide image

2

Open Ended

Caller : (move up) ______________________?

Colleague : Certainly. What day and time would suit you?

3

Open Ended

Caller : Could we push back the meeting to 10 o'clock?

Client : (another appointment) ___________________.

4

Open Ended

Caller : (put through, Ms. Madison) ___________________?

Operator : Of course. Just a moment, please.

5

Open Ended

Caller : Hi Jim, I'm afraid I can't make it for lunch on Wednesday.

CEO : (Friday) ________________________?

6

Slide image


7

Multiple Choice

Can we move _____ the meeting to November 21st? (move earlier)

1

on

2

up

3

back

8

Multiple Choice

Is it possible to put _____ the workshop until next week? (delay)

1

on

2

off

3

up

9

Multiple Choice

I'll put you _____ to him, sir. (connect)

1

through

2

up

3

down

10

Multiple Choice

Can you ask him to call me _____ tomorrow? (phone)

1

back

2

on

3

up

11

Multiple Choice

Sorry, but can we push _____ the meeting to six? (move to a later time). Something urgent has come _____. (happened)

1

down, out

2

up, in

3

back, up

12

Multiple Choice

Hang _____ please. (wait) I'll connect you.

1

on

2

up

3

over

13

Slide image

14

Multiple Choice

A: INACORE. Good morning. Can I help you?

1

Lita Speaking. Can I help you?

2

Hello. Could I speak to Mr. Schultz, please?

3

Who's calling?

15

Multiple Choice

A: Hello. Could I speak to Mr. Schultz, please?

1

No problem.

2

May I know who's calling?

3

Yes, that's right.

16

Multiple Choice

A: The line's busy. Will you hold?

1

No problem.

2

Hold the line, will you?

3

OK. I'll put you through.

17

Multiple Choice

A: Alright, sir. I'll put you through.

1

No problem.

2

It suits me fine.

3

Thank you.

18

Multiple Choice

A: Hello. Alex Schultz speaking.

1

Hello. This is Tina.

2

Can I speak to Mr. Schultz, please?

3

Hello. Is Mr. Schultz there?

19

Slide image

20

Open Ended

Receptionist: (Central Corp) ______________________

Caller : This is David Revees. Can I have extension 239, please?

21

Open Ended

Caller : Could I speak to Mr. Langley, please?

Operator : (not available)________________.

22

Open Ended

Caller : (move up) __________________________?

Colleague : Certainly. What dan and time would suit you?

23

Open Ended

Caller : Could we push back the meeting to 10 o'clock?

Client : (another appointment) _____________________.

24

Open Ended

Caller : (put through, Ms. Madison) _____________________?

Operator : Of course. Just a moment, please.

25

Open Ended

Caller : Hi Jim, I'm afraid I can't make it for lunch on Wednesday.

CEO : (Friday) ___________________________?

Telephoning

Making, Receiving, and Transferring a Phone Call

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