ITEv7 Section 6.2 Basic Troubleshooting for Networks

Section 6.2 Basic Troubleshooting for Networks

Multiple Choice

Thought out approach means

• Methodical

• Intelligence

• Instructional guide

• Smart

Multiple Select

The last two steps in troubleshooting methodology are

• Test the theory to determine the cause

• Establish a plan of action to resolve the problem and implement the solution.

• Verify full system functionality and implement preventative measures

• Document findings, actions, and outcomes

Multiple Choice

When we question the pc user, we are trying to?

• Test the possible solution

• Identify the problem

• document solution

• Establish theory for possible cause

Multiple Choice

Information gathering is a part of

• Implementing a solution for the problem

• Documenting the problem

• Evaluating the problem

• Identifying the problem

Multiple Select

VERIFY FULL SYSTEM FUNCTIONALITY means? select 3 options

• Run through several tests to verify the fix.

• Identify any other possible problem

• You solved the original problem and did not cause another.

• The user determines if the solution is final.

Multiple Select

When we IMPLEMENT THE SOLUTION, we should? select 3 options

• Follow the sequence of steps.

• Monitor progress closely.

• Deal with problems using the contingency plan.

• Follow all documentation of the problem

Multiple Select

When we ESTABLISH A PLAN OF ACTION, we should? select 3 that options

• Give a sequence of steps.

• Ensure the computer is turned off

• Describe the time and resources needed.

• Provide a contingency plan if things go wrong

Multiple Choice

Once your theory is confirmed, determine the next steps to resolve the problem. This action is a part of ?

• Identify the problem

• Find a solution

• Document findings

• Test the theory to determine the cause

Multiple Select

Why is it important to document findings?

• To ensure that there is data to consult if the a similar issue should arise

• To provide data to another individual who assumes leadership of a department

• To ensure the problem doesn't reoccur

• To provide a solution for other problems

Multiple Choice

Questioning the obvious applies to what stage of problem solving?

• Identify the problem

• Test the theory to determine the cause.

• Document findings, actions, and outcomes

• Establish a theory of probable cause

Multiple Choice

Often applied to repair failed products or processes. It is a logical, systematic search for the source of a problem so that it can be solved, and so the product or process can be made operational again

• Applied repair

• Troubleshooting

• Solution

• Problem

Multiple Choice

Often applied to repair failed products or processes. It is a logical, systematic search for the source of a problem so that it can be solved, and so the product or process can be made operational again

• Applied repair

• Troubleshooting

• Solution

• Problem