Skills and Attributes of Customer Service Providers

Customer Service

Skills and Attributes of Customer Service Providers

Multiple Choice

How does solving difficult-customer situations benefit your company?

• It will generate repeat business.

• The difficult customers won’t bother you again.

• You will get a promotion.

• All the employees will get promotions.

Multiple Choice

How does solving difficult-customer situations benefit you personally?

• You will encounter difficult customers less frequently.

• You gain valuable communication skills.

• Your customers will be happier.

• Your boss will automatically give you a raise.

Multiple Choice

In order to be able to properly deal with

angry customers, you will need to

• ignore the customer.

• become angry and upset at them.

• have strong customer service skills.

• All of the above.

Multiple Choice

What is Body Language?

• Your words say one thing but your body language say another.

• Postures, gestures, and facial expressions.

• The exchange of information through the use of words.

• Speak from your point of view.

Multiple Choice

literal translation of 'déjà vu'

• impression of reliving

• already seen

• seen in a dream

Multiple Choice

What is the computer process

• input, process, storage, output

• input, process, output, storage

• output, storage, input, process

• process, input, output, storage

Multiple Choice

We are stronger when we work together describes which Core Value.

• Impact

• Teamwork

• Discovery

• Inclusion

Multiple Choice

You can help control prejudice by:

• believing your first impression and not allowing others to influence your thoughts.

• evaluating all information before making a judgement.

• believing only what your parents taught you about other races.

• doing all of the above.

Multiple Choice

Someone who likes to try new or exciting things.

• adventurous

• clumsy

• energetic

Multiple Choice

What are examples of positive attitude?

• teasing others

• looking at the glass half full

• looking at the glass half empty

• none of the above

Multiple Choice

What is the Meaning of Integrity?

• the quality of being honest

• The quality of being bad

• Angry

• Crazy

Multiple Choice

Which is a professional way to gain customer satisfaction?

• Confidence in service

• Not dealing with problems

• Slow service

• Discuss family ties