Call Tools Activity

Call Tools Assessment

Congratulations for making it to Day 3 Training. By now, you should have already fully understood what your role is and what your tasks are in the company. It is also important that you know the rules that Integria Virtual Staffing has set for both its clients and freelancers. Now it's quiz time! This quiz is designed to set you up for success. Good luck!

Open Ended

Call Tools is not connected to the predictive dialer. What are the possible reasons why you're encountering such error and what action steps should you take to resolve it?

Multiple Choice

You can't call a seller who requested a callback through Call Tools. It says the number may be disconnected. What's the possible reason for the error? Choose the best answer.

• Your client's Call Tools account isn't allowed to manually call numbers.

• You called them outside the requested callback time.

• You dialed the wrong number.

Open Ended

When you logged in to your client's Call Tools account, you realised that all of your campaigns are currently suspended, what should you do?

Open Ended

What third-party dialer can you use if the Call Tools webphone isn't working?

Multiple Choice

You clicked 'Agent Dashboard' and as you were about to join campaign, you realised there are no campaigns running. What step did you miss?

• Connect the campaign to the webphone

• Play the campaign under 'Manager Dashboard' first before clicking 'Agent Dashboard'

• Switch the status to Available even if there are no campaigns running

Multiple Choice

Campaign is running. What did the agent miss?

• Logout and Login again

• Create a Campaign

• Click Join Campaign

Open Ended

You have been getting a lot of voicemails, wrong numbers, business numbers, and incorrect seller information and you're worried about not getting leads for your clients. What should you do?

Open Ended

You ran out of leads to call. What should you do first?

Multiple Choice

True or False: Ask permission from your client first and inform them about you running out of leads before recycling. If you haven't heard back from the client, dial the next available campaign. If there are no other campaigns available, then recycle.

• True

• False

Open the given link in a new window or tab:

https://drive.google.com/file/d/1pF3MT9mfNm0gCzQX9dVML9ac9j131J0Y

Since you were dialing the Virginia campaign and you are about to end your shift with Client 1, fill out the needed details in the next slides.

Open Ended

What is the Abandon Rate?

Open Ended

Calculate your Contact Rate and input your answer below.

Open Ended

Input Total Number of Dials below.

Open Ended

How many contacts were connected to you?

Open Ended

Input Total VM below.

Open Ended

How many leads do you have left in your campaign?

Multiple Choice

When recycling campaign, set the date to a month before.

• True

• False

Multiple Choice

Recycle DNC numbers

• True

• False

NEVER recycle Do Not Call numbers.

Multiple Select

From the given list below, tick the numbers we want to recycle.

• Voicemail

• Hang Up

• Not available

• Correct/Not Interested

• Wrong Number/Interested

Multiple Select

From the given list below, tick the numbers we want to recycle.

• DNC

• Abandoned

• Failed

• Busy

• No Answer

Open Ended

How often should you check your caller ID to make sure it's not flagged 'Robo Call'?