Complaining about a Hotel - Multi Choice Gap fill

Gap fill exercise.

Complaining About a Hotel

Multiple Choice

Dear Manager !

I would like to complain about the poor_____ and service we ____ while we were at your hotel recently.

• housing / accepted

• shelter / expected

• accommodation / received

• stay / obtained

Multiple Choice

First of all, the bedroom wasn't _________ clean when we arrived for our holiday. In fact, it was absolutely ______.

• already / messy

• just / dirty

• even / filthy

• such / polluted

Multiple Choice

In addition, we ______ a room with a ______ of the sea.

• promised / scene

• were promised / view

• were being promised / vision

• have been promised / sight

Multiple Choice

Well, I don't call that tiny glimpse of blue above the rooftops of all the _________ hotels a view.

• nearly

• close

• near

• neighbouring

Multiple Choice

The website said that the hotel had been recently built. However, when we arrived there were still construction workers on the _________ and nothing seemed to be finished.

• side

• site

• place

• space

Multiple Choice

The noise was almost impossible to __________.

• suffer

• stomach

• bear

• accept

Multiple Choice

__________ the receptionist offered us a room at the back of the hotel , we weren't very keen _____ being directly above the kitchen.

• When / to

• Because / of

• Although / on

• Since / for

Multiple Choice

So we decided there was no alternative but to _________ with the noise.

• manage

• cope

• survive

• handle

Multiple Choice

Then there was the problem with the air conditioning. It was _________ to turn it off, so we almost froze to death.

• impossible

• incredible

• unable

• unbelievable

Multiple Choice

Finally, we weren't satisfied with the room service, ________,

• also

• neither

• either

• moreover

Multiple Choice

We ordered some snacks every evening , but it ________ so long for them to arrive that we were absolutely starving by the time they got to the room.

• has taken

• was taking

• took

• was being taken

Multiple Choice

The waiter was downright ______ when we mentioned the long wait.

• respectful

• rude

• polite

• crude

Multiple Choice

We certainly will not be ______ your hotel to anyone we know.

• telling

• criticising

• advising

• recommending

Multiple Choice

I hope you will take this feedback ________, so that future guests won't ______ the same problems we had.

• seriously / experience

• strictly / tolerate

• thoughtfully / confront

• hardly / avoid