Phone call Etiquette

Phone call Etiquette

Answering a phone

• “Hello Mr. Paquette’s room”

• Or “good morning Mr. Paquette’s room”

Making a Call

• Introduce yourself Ask for the person you would like to speak to (Mr. or Mrs. Or official title.)

• State you business

• If talking to an operator repeat when connected or until connected with the appropriate person.

• Explain situation clearly

• Let the other person speak (do not interrupt)

Making call con’t

• When asking for stuff never be negative 

• Say please and thank you

• 
  

• 
  

When leaving a message

• Introduce yourself

• State return phone number

• State business

• Restate phone number and name

• Thank person for their time

Multiple Choice

True or False: How we sit, stand, and use facial expressions all send nonverbal messages.

• True

• False

Multiple Choice

What can you do to help improve your tone of voice on the phone?

• Imagine dancing kittens in your mind.

• Tell jokes between phone calls.

• Play pranks on your coworkers.

• Smile while you speak.

Multiple Choice

When answering the phone, it is extremely important to identify these two things:

• Yourself + The Business

• The Hours of Operation + Location

• The Business + Location

• Yourself + The Hours of Operation

Multiple Choice

How many times do I need to state my phone number when leaving a message.

• 1

• 2

• 3

• 4

Assignment

• Call Mr. Paquette and leave a message

• 715-582-3711 ext 4380

• Business: request information about a VW I have for sale.