Chapter 5-Communicating on the Job. Vocab

Chapter 5-Communicating on the Job. Vocab

Communication

the imparting or exchanging of information or news.

Message

is a discrete unit of communication intended by the source for consumption by some recipient or group of recipients.

Feedback

information about reactions to a product, a person's performance of a task, etc. which is used as a basis for improvement.

Hearing

the faculty of perceiving sounds.

Listening

give one's attention to a sound

Comprehension-the action or capability of understanding something.

Memo-

a written message, especially in business.

Nonverbal communication refers to gestures,

• facial expressions

• tone of voice

• eye contact

• body language

• posture

• and other ways people can communicate without using language.

Email-

messages distributed by electronic means from one computer user to one or more recipients via a network.

Voice mail

a centralized electronic system that can store messages from telephone callers.

Multitasking

the performance of more than one task at the same time.

Teleconferencing

the use of telecommunication devices to hold discussions between participants in different locations.

Video conferencing

telecommunication in the form of a videoconference.

Informal Communication is the casual and unofficial form of communication wherein the information is exchanged spontaneously between two or more persons without conforming the prescribed official rules, processes, system, formalities and chain of command.

Commuting

travel some distance between one's home and place of work on a regular basis.