Employability Personal traits & Communication Review

Employability Personal traits & Communication Review

Open Ended

List 5 employability skills

Multiple Choice

Which is a trait of a good leader

• judgemental

• unapproachable

• open minded

• resistant to change

Leadership

• Leadership is a vital part of the health care team. Leadership is the ability to motivate people to work together and to achieve a common goal. Without leaders, teams may become unproductive and dis-unified.

• What are good characteristics of leaders?

Good Leaders Often

• Takes initiative

• Conducts productive meetings

• Handles conflict appropriately

• Adapts to change

• Demonstrates integrity

• Practices patience and self-control

Good Leaders Often

• Takes initiative

• Respects others

• Works well with a group

• Leads by example

• Understands personal strengths and weaknesses

• Communicates successfully

• Keeps an open mind

Multiple Choice

How can you show responsibility

• Procrastinate

• Owning your mistakes

• Taking an extended break

• lying about an error

Being Responsible

Health care workers are relied upon by patients and co-workers. They must demonstrate dependability by finishing tasks accurately and on time. They must also take responsibility for their actions, even when the consequences are not pleasant. 

Fill in the Blanks

What is the 1st step in the problem solving process

Conflict Resolution

Team members are bound to have differing opinions from time to time. Conflicts are natural and do not indicate that a team is unsuccessful. However, the difference between an average and an excellent team is how they resolve conflicts.

-Compromise

-Open Communication

-Collaboration

Multiple Choice

What should health care workers strive for when on the phone?

• “Monotone voice without variance in tone and pitch”

• “Eat and drink while talking and listening”

• "Clear voice with normal volume”

• “Hold the mouthpiece directly against the mouth"

Accept Constructive Criticism

...

When people receive constructive criticism, they should appreciate it. They might even thank the other person for taking the time to point out the situation. They should make sure that they understand exactly what they did wrong so that they can make efforts to improve.

People who receive criticism should avoid making excuses, getting angry, and blaming others.

Multiple Choice

What does being sensitive to boundaries mean?

• The ability to recognize the emotional and physical limits of others.

• Encouraging a patient to do something that he says he cannot do.

• Being firm with patients.

• The combination of empathy, respect, and courtesy

Open Ended

Why is verbal communication often the most effective way to communicate?

Communication

Open Ended

What is the most important soft skill (employability skill) to you?

GO STUDY

• Review the lessons on AES

• Test "Employability Skills" on AES Due Friday 1/22