Ops Refresher (Secondary)

Multiple Choice

How often do we need to conduct the echo test?

• Before the first session and after the break

• Before every session

• Before brushing my teeth

• Before going to sleep

Multiple Choice

Do we mark the session tracker once the student joins the session?

• Yes

• No

Multiple Choice

How would you mark the ‘Audio connection’ and the ‘time lost’ if there was unmanageable high background noise throughout the whole session?

• Audio Connection: “All good”,

  Time Lost: 0-5 minutes

• Audio Connection: “High Background Noise”,

  Time Lost: 0-5 minutes

• None of the above

Multiple Choice

Is the “Mic Dismissed” and “Mic Blocked” issue the same?

• Yes

• No

Multiple Choice

Do we mark the time lost category if the student leaves early or the student entered and left?

• Yes

• No

Multiple Choice

When “No Learning” took place in the session or the student is “Absent”, Where do you report it in the feedback form?

• Technical Notes

• Internal Notes

• Technical and Internal Notes

• No need to mention

Multiple Choice

There was an audio drop from 30:30 till 27:00 (RKT), how do we mark the audio status?

• Initial Problem

• Sound dropped once

• Sound Dropping throughout

• All good

Open Ended

What do we need to do when we need to raise a red flag?

Open Ended

Who should you speak to when taking a leave?