Amplified Service 2021

Amplified Service 2021: #Step 1 and 2 Knowledge Check

Now that you have watched the videos on #Step1 and #Step2; test your knowledge and understanding with this test!

Multiple Select

Select all the steps there are in our Amplified Service Standard.

• Own Service Opportunities

• Strive for An Encore

• Feel The Vibe

• Read Your Guest

• Deliver A Great Performance

• We have changed Strive for An Encore with "CREATE A LOYAL FAN"!

Multiple Choice

The followings are the meaning into #Step 1 Know Your Role, EXCEPT

• Each one of us knows what our roles and responsibilities are for your position

• You attend structured departmental trainings

• You understand policies and procedures related to your role and department

• You can do anything and Everything

Multiple Select

First Impressions are important. Many of the things we can do to ensure we have a great first impression are tied to essential parts of our jobs. The Essentials includes:

• Acknowledge and Welcome The Guest

• Follow All Grooming Standards

• Be Knowledgeable

• Support Your Team

• Offers Solution

The Essentials

Each of these are expectations of you to help ensure you make a positive first impression and know your role

Multiple Choice

What is 10/5/First/Last rule?

• A football game time

• Speak to guest within 5 second at 10 second speed. Let guest be the first and last one to say something

• If our food drop on the floor, we can eat them within the first 5-10 seconds. The last seconds would be dangerous.

• Smile and Acknowledge our guest within 10 steps away, Say something within 5 steps. Always be the first and last to say something.

Multiple Select

The ‘Vibe’ is so often tied to the environment. These are things like the lighting, the smell, the music, etc.

Another aspect of the vibe is checking the line of sight. What are some examples of things that are in the guest’s line of sight?

• Messy work areas

• Smudged glass on windows

• Ripped or torn carpet/flooring

• The size of our t-shirt

• Doors open to back-of-house areas

Multiple Choice

Should you see light bulbs that need to be changed, you should

• close an eye and walk off

• wait for guest to complaint about it

• let your manager handle it

• take pride in your work areas and address the issue

Multiple Select

You many not have control over the products we offer or provide but you have a responsibility to the quality and presentation within your areas.

Which burger has a better perceived quality by simply looking at the photo?

Multiple Select

Which Lounge is more welcoming, comfortable and stands out?

Multiple Select

Which vibe should you strive for?

GREAT JOB EVERYONE!