SMR 24/02/21

SMR 24/02/21

Pages 20 - 21

Exercise 1

Exercise 2

Multiple Choice

1.

• settings

• speakers

Multiple Choice

2.

• video

• film

Multiple Choice

3.

• offline

• online

Multiple Choice

4.

• 10

• 0

Multiple Choice

5.

• bottom

• top

Exercise 4

Open Ended

Why is Jim calling the helpdesk?

Open Ended

What is Jim trying to do?

Open Ended

What three places must Jim check?

Open Ended

What is the solution to Jim's problem?

Exercise 5

Exercise 6

Multiple Choice

1.

• log off

• press and hold

Multiple Choice

2.

• reinstall

• restart

Multiple Choice

3.

• make sure

• reconnect

Multiple Choice

4.

• freezes

• reopens

Multiple Choice

5.

• replace it

• shut it down

Exercise 7

Exercise 8

Multiple Choice

1.

• control panel

• power button

• mute box

Multiple Choice

2.

• loose connection

• volume control

• no signal message

Multiple Choice

3.

• make sure

• shut down

• reconnect

Multiple Choice

4.

• reinstalled

• replaced

• reopened

Multiple Choice

5.

• press and hold

• log off

• restart

Your Turn