HBM - Decision-making (Revision)

HBM - Decision-making

Revision

Multiple Choice

Which type of decision?

medium term, made by middle managers, medium risk

• strategic

• tactical

• operational

• centralised

• decentralised

Multiple Choice

Which type of decision?

example - changing the staff rota when someone calls in sick

• strategic

• tactical

• operational

• centralised

• decentralised

Multiple Choice

Which type of decision?

these decisions lead to greater uniformity within the organisation

• strategic

• tactical

• operational

• centralised

• decentralised

Multiple Choice

Which type of decision?

these decisions mean local decisions may be inconsistent with overall strategy

• strategic

• tactical

• operational

• centralised

• decentralised

Multiple Choice

Which type of decision?

long term, complex, made by senior managers

• strategic

• tactical

• operational

• centralised

• decentralised

Multiple Choice

Which type of decision?

example - to increase sales

• strategic

• tactical

• operational

• centralised

• decentralised

Multiple Choice

Which type of decision?

decisions made by the most experienced people but slower to respond to local changes in market

• strategic

• tactical

• operational

• centralised

• decentralised

Multiple Choice

Which type of decision?

example - to introduce a new marketing campaign

• strategic

• tactical

• operational

• centralised

• decentralised

Multiple Choice

Which type of decision?

these decisions increase staff motivation by the opportunity to make decisions and be creative

• strategic

• tactical

• operational

• centralised

• decentralised

Multiple Choice

Which type of decision?

day to day decisions made by supervisors/all staff, low risk

• strategic

• tactical

• operational

• centralised

• decentralised

Multiple Select

Internal constraints that can make decision making difficult:

(choose all that apply)

• the level of risk the manager is willing to take

• lack of finance to carry out the decision

• economic factors eg, the country may be in a recession

• social factors, there may be an ageing population

• lack of equipment/technology to implement the decision

Multiple Select

What are the ways in which a manager can measure the success of a decision?

(choose all that apply)

• research customer’s

  opinions using surveys

• monitor staff turnover for a reduction

• a decrease in sales will show the firm has done well

• analysing current PESTEC factors

• looking at customer reviews/press coverage

Multiple Choice

lack of finance...

• Strengths

• Weaknesses

• Opportunities

• Threats

Multiple Choice

advancements in technology the business could exploit...

• Strengths

• Weaknesses

• Opportunities

• Threats

Multiple Choice

government introduces favourable legislation...

• Strengths

• Weaknesses

• Opportunities

• Threats

Multiple Choice

well-known brands/products

• Strengths

• Weaknesses

• Opportunities

• Threats

Multiple Choice

competitors start charging cheaper prices for their products...

• Strengths

• Weaknesses

• Opportunities

• Threats

Multiple Choice

customers tastes change away from those the business specialises in...

• Strengths

• Weaknesses

• Opportunities

• Threats

Multiple Choice

high quality staff and morale

• Strengths

• Weaknesses

• Opportunities

• Threats

Multiple Choice

vehicle fleet that is ageing and not fit for purpose

• Strengths

• Weaknesses

• Opportunities

• Threats

Multiple Choice

Which role? encouraging staff to give their best

• plan

• organise

• command

• co-ordinate

• motivate

Multiple Choice

Which role? checking the effectiveness and efficiency of the proposed plan

• plan

• organise

• command

• co-ordinate

• control

Multiple Choice

Which role?having resources ready and putting plan into action

• plan

• organise

• command

• co-ordinate

• control

Multiple Choice

Which role? ensuring employees are working, giving them instructions

• plan

• organise

• command

• co-ordinate

• control

Multiple Choice

Which role? entrusting a task or responsibility to another member of staff

• motivate

• organise

• command

• co-ordinate

• delegate

Multiple Choice

Which role? preparing for the future and create action points

• plan

• organise

• command

• co-ordinate

• delegate

Multiple Choice

Which role? making sure all departments work together to achieve the end goal or objective

• motivate

• organise

• command

• co-ordinate

• control

Multiple Select

Explain the role of a manager in an organisation.

(choose all the correct answers)

• a manager plans the objectives and they have to decide what has to be done in order

  to reach the objectives

• a manager commands by giving instructions which means this reduces confusion amongst staff

• a manager motivates staff and inspires them therefore the objectives may be achieved by staff working harder

• a manager controls this means they are looking ahead and setting targets and strategies

• manager delegates therefore reducing confusion amongst staff as they are clear of their role