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Post Certification Training

Post Certification Training

Assessment

Presentation

Professional Development

Professional Development

Medium

Created by

Todd Peterson

Used 3+ times

FREE Resource

30 Slides • 12 Questions

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Post Certification Training

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8

Multiple Choice

If there is a 500B (backdating, claim, or identity) denial or any other "stop" denial to year 9999, should you continue backdating/certifying

1

Yes

2

No

9

Multiple Choice

How do you determine # of weeks left in the current claim?

1

Determine how many weeks there are between date of call and the date the claim will end.

2

Under "Weeks remaining" on Basic Inquiry screen

3

Divide MBA balance by WBA

4

Divide MBA balance by weekly payment (WBA + dependent + FAC)

10

Multiple Select

Which could change WBA?

1

Filing an extension

2

Moving BYB into a different quarter

3

Qualifying for a "transitional" claim

4

Adding a Dependent

11

Multiple Choice

Can you backdate and/or enter certifications for a prior benefit year?

1

Yes

2

No

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Multiple Choice

A claimant calls and says that they haven't certified since w/e 11/26 and they have not returned to work. Which is this?

1

Backdating

2

Late Reporting

25

Multiple Choice

What is the furthest we should backdate a claim?

1

Feb 2 2020

2

Mar 29 2020

3

Dec 6 2020

4

Jan 2 2020

26

Multiple Choice

What should "requires determination" be set to when entering an issue?

1

Yes

2

No

27

Multiple Choice

What should "Requires Auto-Scheduling" be set to when adding an issue?

1

Yes

2

No

28

Multiple Choice

If a questionnaire is available to send out, what should you do?

1

Select "Yes" for both claimant and employer, choose "print centrally"

2

Select "yes" for claimant, "no" for employer, then choose "print centrally"

3

Select "no" for claimant, "yes" for employer, then choose "print centrally"

4

Select "no" for both claimant and employer then choose "print centrally"

29

Multiple Choice

How should we schedule interviews when adding an issue?

1

Enter the date and time on the interview screen

2

Enter the interview reason

3

We will not be scheduling interviews

4

Escalate the issue to deloitte

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Multiple Choice

How do you view the summary of the investigation for an issue?

1

Hilight the issue and click "display"

2

Hilight the issue and click "select"

3

Click the # of the issue

4

We can't view this information

42

Multiple Choice

How do you resend a notice?

1

We can't

2

From ECF, click the checkbox, press "view details" then "recipients" then "print centrally"

3

From ECF, click the checkbox, press "vew details" then "re-index document"

4

When viewing the document, press "print centrally"

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