Post Certification Training

Post Certification Training

Multiple Choice

If there is a 500B (backdating, claim, or identity) denial or any other "stop" denial to year 9999, should you continue backdating/certifying

• Yes

• No

Multiple Choice

How do you determine # of weeks left in the current claim?

• Determine how many weeks there are between date of call and the date the claim will end.

• Under "Weeks remaining" on Basic Inquiry screen

• Divide MBA balance by WBA

• Divide MBA balance by weekly payment (WBA + dependent + FAC)

Multiple Select

Which could change WBA?

• Filing an extension

• Moving BYB into a different quarter

• Qualifying for a "transitional" claim

• Adding a Dependent

Multiple Choice

Can you backdate and/or enter certifications for a prior benefit year?

• Yes

• No

Multiple Choice

A claimant calls and says that they haven't certified since w/e 11/26 and they have not returned to work. Which is this?

• Backdating

• Late Reporting

Multiple Choice

What is the furthest we should backdate a claim?

• Feb 2 2020

• Mar 29 2020

• Dec 6 2020

• Jan 2 2020

Multiple Choice

What should "requires determination" be set to when entering an issue?

• Yes

• No

Multiple Choice

What should "Requires Auto-Scheduling" be set to when adding an issue?

• Yes

• No

Multiple Choice

If a questionnaire is available to send out, what should you do?

• Select "Yes" for both claimant and employer, choose "print centrally"

• Select "yes" for claimant, "no" for employer, then choose "print centrally"

• Select "no" for claimant, "yes" for employer, then choose "print centrally"

• Select "no" for both claimant and employer then choose "print centrally"

Multiple Choice

How should we schedule interviews when adding an issue?

• Enter the date and time on the interview screen

• Enter the interview reason

• We will not be scheduling interviews

• Escalate the issue to deloitte

Multiple Choice

How do you view the summary of the investigation for an issue?

• Hilight the issue and click "display"

• Hilight the issue and click "select"

• Click the # of the issue

• We can't view this information

Multiple Choice

How do you resend a notice?

• We can't

• From ECF, click the checkbox, press "view details" then "recipients" then "print centrally"

• From ECF, click the checkbox, press "vew details" then "re-index document"

• When viewing the document, press "print centrally"