Business Emails
Presentation
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English
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10th Grade - Professional Development
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Practice Problem
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Medium
Tika Sartika
Used 27+ times
FREE Resource
23 Slides • 40 Questions
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Business Emails
English for emails. You will learn useful language and techniques for writing, organising and checking emails.
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Email addresses
Every email address contains this sign: @
Here are some email addresses:
andy@yahoo.com
lisa.martinez@australiancouncil.org
reservations@balibeachhotel.com
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Domain names
Email addresses often include the name of the country that the address is from.
This is the final two letters of the address. Here are some examples:
.af = Afganistan
.id = Indonesia
.ma = Morocco
.se = Sweden
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Sending and receiving emails
2 people in cc are not included in sales team
'RE:' in the subject means referring to/regarding to
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Organising your emails
Most emails that you get go straight to your inbox. This is where you decide which emails to read and which to delete.
But if your server doesn’t recognise the address of a sender, it will probably put the email in the spam folder. This is where all those annoying adverts usually go.
But sometimes good emails go there too, so remember to check from time to time.
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Organising your emails
Do you ever worry because you just deleted an email by mistake? Don’t worry – just look in the trash folder. It’s probably still there.
Sometimes it can be difficult to find an old email. So why not put them into folders with names you decide to make them easy to find?
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Starting and finishing emails
We write a formal email when we want to be polite, or when we do not know the reader very well. A lot of work emails are formal.
We write informal emails when we want to be friendly, or when we know the reader well. A lot of social emails are informal.
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Layout and punctuation
Starting an email: We normally write a comma after the opening phrase. We start a new line after the name of the person we’re writing to.
Finishing an email: We normally write a comma after the closing phrase. We start a new line to write our name at the end.
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Phrases for starting and finishing
See the difference!
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MAKING ARRANGEMENTS
common phrases used to make plans by email
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Useful questions for making arrangements:
Are you free next Tuesday afternoon?
What time would you like to meet?
When would be convenient for you?
Could you please let me know?
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Expressions of time
Use on with days: Could we meet on Monday?
Use in with months, years and other expressions: I'm going to visit my grandparents in October.
Use at with times and other expressions: Could you please call me at 3pm?
Use next to refer to future times: I hope we can meet again next week.
Use when to start a future time clause: Let's meet again when it is convenient.
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Tenses
To speak about a timetable, use the present simple: Next term runs from 1 September until 16 December.
To speak about a future arrangement, use the present continuous: Mr Toshiko is coming to our next meeting.
To speak about a plan, use 'be going to': Next term we are going to learn about pollution.
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Writer purpose
When you write an email, you need to make clear why you are writing.
You can do this by using the phrase 'I am writing to (+ verb)' at the start of your email.
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Paragraphs
Emails are easier to read if the writer uses paragraphs.
A paragraph in an email is often two or three sentences long.
Each paragraph starts on a new line.
When you start writing about a new topic, you can start a new paragraph.
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Email etiquette
Don’t be rude!
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Email dos and don'ts
Rule 1
Always check you've got the right name in the 'To' box. And make sure your email only goes to the people who need to read it.
Remember that if you reply to all, then everyone will get your email. Does the whole group member really need to read your email to one person about something unimportant?
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Email dos and don'ts
Rule 2
This sounds obvious, but don't forget to attach them! A word of advice – attach the file you want to send before you start writing. That way, you can't forget to attach it!
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Email dos and don'ts
Rule 3
No. If you write 'CAN YOU LET ME KNOW THIS WEEK?' you are basically shouting at your reader. They will think you are very rude. So just don't do it.
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Email dos and don'ts
Rule 4
Short emails sometimes sound rude. People won't read very long emails. Keep emails short, but remember to be polite and friendly, too.
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Email dos and don'ts
Rule 5
This is important, especially if it's a work email. If you make mistakes in your email, people will think you also make mistakes in your work. So always check everything carefully. Ask a colleague to read and check it before you hit 'Send'.
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Poll
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Business Emails
English for emails. You will learn useful language and techniques for writing, organising and checking emails.
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