Professional Skills

Professional Skills

Hard Skills vs Soft Skills

Multiple Choice

Which of the following is an example of a hard skill?

• Being able to work well as part of a team

• Knowing how to engage in appropriate small talk at a business social function

• Having the ability to properly enter accounting transactions in QuickBooks

• All of these

Multiple Choice

Abby knows that her soft skills will be evaluated during her job interview. Which of the following skills should she

practice in order to prepare for her interview?

• Shaking hands appropriately

• Exhibiting posture that shows confidence and professionalism

• Speaking clearly and giving concise answers to interview questions

• All of these

Team Development

Multiple Choice

A task force was formed to discuss ways to increase office productivity. The task force members had trouble at first but finally the tension subsided, roles became clear, and information began to flow between members. In what phase of team development is this task force?

• Forming

• Storming

• Norming

• Performing

Team Development

Multiple Choice

A team has been formed to decide how to expand the company's customer base. They are just starting to define their roles and responsibilities and are deciding how they will reach their goals. Tension is fairly high among group members. The team is in the ____ phase of team development.

• forming

• storming

• norming

• performing

Multiple Choice

What is the 4th step in the conflict resolution process?

• Determine the barriers to the common goal

• Discuss ways to meet the common goal

• Agree on the best way to resolve the conflict

• Establish a common goal for both parties

Multiple Choice

What is the 5th step in the conflict resolution process?

• Establish a common goal for both parties

• Determine the barriers to the common goal

• Acknowledge the agreed solution and determine the responsibilities each party has in the resolution

• Agree on the best way to resolve the conflict

Multiple Choice

What is the 1st step in the conflict resolution process?

• Establish a common goal for both parties

• Clarify what the disagreement is

• Agree on the best way to resolve the conflict

• Determine the barriers to the common goal

Multiple Choice

What is the 6th step in the conflict resolution process?

• Discuss ways to meet the common goal

• Establish a common goal for both parties

• Agree on the best way to resolve the conflict

• Acknowledge the agreed solution and determine the responsibilities each party has in the resolution

Multiple Choice

What is the 2nd step in the conflict resolution process?

• Discuss ways to meet the common goal

• Establish a common goal for both parties

• Agree on the best way to resolve the conflict

• Acknowledge the agreed solution and determine the responsibilities each party has in the resolution

Multiple Choice

What is the 3rd step in the conflict resolution process?

• Discuss ways to meet the common goal

• Establish a common goal for both parties

• Agree on the best way to resolve the conflict

• Acknowledge the agreed solution and determine the responsibilities each party has in the resolution