WRITTEN COMMUNICATION

WRITTEN COMMUNICATION

in the office

Multiple Select

Which phrases can go to the opening paragraph of a business letter?

• I received your address from the Tourist Office in Gdansk.

• If you have any questions pls do not hesitate to contact me.

• I am writing to enquire about camping holidays in Scotland.

Multiple Select

Which phrases can go the closing paragraph of the business letter?

• With reference to your letter dated 11th November 2021...

• If you have any questions, do not hesitate to contact me.

• Once again I apologise for any inconvenience.

• We look forward to cooperating with you.

TOOLS OF WRITTEN COMMUNICATION

• EMAILS

• MEMOS

• FORM

• BUSINESS LETTERS

EMAILS

• digital text message

• direct and instant

• fast, convenient, eco-friendly

• more informal

• can contain attachments-digital documents/photos

Memo/memorandum-a short note

• paper or electronic

• should be brief and specific

• doesn't contain salutations and greetings

• contains contractions: you'll.. and imperatives: Be ready for...

• conveys information from one person/department or office to another

FORMS-commercial documents

• booking forms and registration forms

• customer data forms, contact forms

• payment forms-invoices, bills

• usually printed or online

• you should fill them in and later submit if they are online

• you should follow the instructions carefully

• you can be required to write in block capitals

BUSINESS LETTERS

• are formal means of communication

• should be :

• clear

• correct

• courteous

• convincing

• and complete

OPENING PARAGRAPH

• states the purpose of the letter

• ex: I am writing to enquire about the camping holidays in Scotland.

MIDDLE PARAGRAPH

• main points giving specific details or information of the company or reques

• ex: We would like to provide you with a self-catering apartment situated in the central location of our medieval city.

CLOSING PARAGRAPH

• suggests the course of action , usually finishes with we look forward to hearing from you

• ex:If you have any questions, do not hesitate to contact me.