Develop Product and Service Knowledge

Develop Product and Service Knowledge

Task One

Open Ended

What is the difference between a product and a service?

Products are tangible, which means:

• They are physical

• you can touch, see, feel and smell them 

Services are intangible, which means:

• They cannot be physically weighed or measured

Open Ended

What are some common services people use regularly?

Open Ended

Why is it important to use reliable information when selling products and services?