TOURISM UNIT 1 and 2 REVIEW

TOURISM UNIT 1 and 2 REVIEW

Multiple Select

WHICH ARE THE DUTIES OF A CUSTOMER SERVICE AGENT.

• answer and greet incoming callers

• direct and transfer calls

• ask agent to hold on the line

• connect callers with different departments

Multiple Choice

A phone call that comes into a place from somewhere else

• incoming

• line

• coming

• calls

Multiple Choice

refers to anyone who earns their living from performing an activity that requires a certain level of education, skill, or training.

• professional

• operator

• guest

• honeymooner

Multiple Select

Which vocabulary is grammatically correct?

• trip

• trip to

• trip from

• trip trip

Multiple Choice

•a day fixed by law on which people do not have to go to work or school.

• trip

• leisure

• holiday

• relax

Open Ended

WHAT DO YOU FEEL ABOUT THE SUBJECT OF TOURISM AND THE WAY THE TEACHER TEACHES IT?