LETTERS AND PHONE CALLS

LETTERS AND

PHONE CALLS

Open Ended

WHAT DO YOU WRITE LETTERS OR MAKE CALLS FOR?

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Multiple Select

CHOOSE THE RIGHT SECTIONS OF A LETTER

• opening formula, final remarks, introduction, closing formula

• opening formula, introduction, final remarks, closing formula

• opening formula, introduction, closing formula, final remarks

Multiple Choice

WHEN WRITING A LETTER YOU DON'T HAVE TO KEEP IN MIND IF IT'S A FORMAL OR INFORMAL CONTEXT

• true

• false

Poll

DO YOU KNOW WHAT IS A COMPLAINT?

• yes :)

• no :(

Open Ended

EXPLAIN IN YOUR OWN WORDS WHAT A COMPLAINT IS

Multiple Select

CHOOSE EXPRESSIONS YOU USE TO ASK FOR SOMEONE

• Hello, Ana's phone

• is Lola there?

• This is Mike speaking

• could I speak to Peter, please?

• I'm trying to contact an operator

Open Ended

WHAT DO YOU SAY WHEN YOU DON'T RECOGNIZE SOMEONE ON THE PHONE?

Multiple Choice

I WOULD LIKE TO.... IS USED FOR EXPLANING WHY YOU ARE CALLING

• right

• wrong

Open Ended

ORGANICE THE EXPRESSIONS:

CAN YOU HOW HELP I

DIDN'T SORRY, THAT I CATCH

WELL HEAR CAN'T I VERY YOU

I'M WAITING SORRY TO YOU KEEP

Multiple Select

CHOOSE THE EXPRESSIONS YOU USE FOR FINISHING A PHONE CALL

• thank you for calling

• wait a minute/moment

• bye, talk soon

• just a minute

• speak to you again soon

Poll

DO YOU HAVE ANY QUESTIONS?

• IT'S ALL CLEAR

• I'M NOT SURE