Business Communication - Units 1 and 3

Business Communication - Units 1 and 3

FIRST IMPRESSIONS - UNIT 1

Introducing yourself by email/Making a follow-up call/Arranging to meet

EMAIL

How often do you introduce yourself by email?

What phrases does Ivan use to introduce himself?

Introducing yourself (email)

• My name’s … and I work for … (and I have...)

• I was given your details by …

• She / he recommended you to me as …

Making a follow-up call

How often do you make follow-up calls at work?

Listen and match 1-7 to a-f to make phrases (Track 02) https://docs.google.com/forms/d/e/1FAIpQLSf5IplqGh6aIPz35_qmxgCRv_phy4-46-R70A4JY8Ovv71i2g/viewform

Making a follow-up call

• Hello… This is…

• I was given your details by …

• I’m calling about the email I sent you regarding…

• I wondered if you’d had time to…?

• I wanted to see if you are still interested in…

Responding to a follow-up call

• Yes, I remember.

• Thanks for responding so quickly.

• I’m calling about the email I sent you regarding…

• Thanks. I wanted to speak to you about…

Arranging to meet

How often do you have meetings at work?

Do you have to arrange your own meetings?

Arranging to meet

• I suggest we meet to discuss things further.

• When would you like to meet?

• We can meet…

• Fine, whatever’s best for you.

• Let’s say, provisionally, Tuesday 13th at 11:00

• I’ll get my assistant to call you later today to confirm.

• See you (in a couple of weeks)

Discussing travel arrangements

How often do you travel for work?

Read Audio Script 03, what phrase does Sean use to:

• a. enquire about transport?

• b. refer to the time of the train?

• c. discuss the possibility of catching the train?

Read Audio Script 03, what phrase does Catherine use to offer help with:

• a. directions?

• b. a taxi

Discussing travel arrangements

• I suggest we meet to discuss things further.

• When would you like to meet?

• We can meet…

• Fine, whatever’s best for you.

• Let’s say, provisionally, Tuesday 13th at 11:00

• I’ll get my assistant to call you later today to confirm.

• See you (in a couple of weeks)

Multiple Choice

Thanks for responding so quickly.

• Arranging to meet

• Discussing travel arrangements

• Responding to a follow-up call

• Introducing self (email)

Multiple Choice

I was given your details by…

• Introducing self (email)

• Arranging to meet

• Making a follow-up call

• Discussing travel arrangements

Multiple Choice

I’m calling about the email I sent you regarding…

• Responding to a follow-up call

• Introducing self (email)

• Making a follow-up call

• Arranging to meet

Multiple Choice

You’ll be traveling in from…, won’t you?

• Arranging to meet

• Making a follow-up call

• Discussing travel arrangements

• Introducing self (email)

Multiple Choice

I suggest we meet to discuss things further.

• Introducing self (email)

• Arranging to meet

• Responding to a follow-up call

• Discussing travel arrangements

ON SCHEDULE - UNIT 3

Meetings - Asking for and giving and update - Making and responding to suggestions

Read Audio Script 09, what phrases are used to:

• a. ask for an update on the project?

• b. clarify the problem with the battery?

• c. give an update on the project.

Asking for an update

1. How does your side of things look?

2. How’s the…coming along?

3. How far are you with….?

4. How are things with..?

5. What’s the current status of….?

Giving an update

1. Up to now (the launch date) has been (set)…

2. He (booked the venue) two weeks ago

3. I’ve already…

4. I haven’t … yet

5. We’re on track.

6. Things aren’t running as smoothly as I’d hoped.

7. We’ve hit a problem with….

Clarifying a problem

1. So what do you mean exactly?

2. So what you’re saying is …?

3. So the real problem lies with …?

Listen to Audio track 10, complete the suggestions made by the speakers. https://docs.google.com/forms/d/1dGj60In5uxWh286rwWasOqT-JH3HVwaVtCOlYk7uzBA/edit

Making a suggestion

1. How about (+ -ing)

2. We could (+ verb)

3. Why don’t we (+ verb)

4. … would be my proposal.

5. If you ask me, we should ….

Responding to a suggestion

1. That’s a good idea.

2. It’s worth a try.

3. I don’t think that would….

4. That’s not an ideal solution.

5. I’m not convinced.

6. I suppose so.

Multiple Choice

How’s the…coming along?

• Giving an update

• Clarifying a problem

• Asking for an update

• Responding to a suggestion

Multiple Choice

That’s not an ideal solution.

• Responding to a suggestion

• Giving an update

• Making a suggestion

• Clarifying a problem

Multiple Choice

If you ask me, we should ….

• Clarifying a problem

• Responding to a suggestion

• Asking for an update

• Making a suggestion

Multiple Choice

We’ve hit a problem with….

• Asking for an update

• Giving an update

• Making a suggestion

• Responding to a suggestion

Multiple Choice

So what you’re saying is …?

• Making a suggestion

• Asking for an update

• Clarifying a problem

• Responding to a suggestion

Let me know if you have any questions, you can find me at [e-mail]