Workplace disputes

Workplace disputes

HSC Business Studies - HUMAN RESOURCE strategies

​What you need to know about

• ​workplace disputes  –          resolution – negotiation, mediation, grievance procedures, involvement of courts and tribunals

• ​the GOAL - solve them quickly!

Poll

What do you think - workplace disputes are often a symptom of other HR problems

• no, not at all

• maybe...depends

• absolutely!

Open Ended

Afterviewing the video, describe some of the concerns Toll Employees have (look for syllabus links!!)

Multiple Choice

Mediation is preferred because

• Legal rulings are uncertain

• Going to a court can be very expensive

• Mediation allows both parties to agree on the outcome

• All of these reasons

Multiple Choice

Which of the following do you think best describes the steps to a grievance procedure (hint- use diagram)

• Start with the courts 

• All problems should go to the CEO

• It is good to share problems you have with work colleagues

• Don't escalate things quickly - try to deal with problems with the people involved directly 

Open Ended

Extra info about Toll Industrial dispute 2021: "Toll says union claims are overblown and that Toll’s “generous” enterprising bargaining agreement will still be the best in the industry after negotiations are concluded. “Industrial action only benefits the Transport Workers' Union. It hurts employees and hurts our business. Let’s stop wasting time, get back to the negotiating table and sign this deal,” Toll said.

QUESTION: recommend steps TOLL can take to resolve conflict with employees