BSBCRT412 Topic One Review

BSBCRT412 Topic One Review

by Barney Sinclair

Open Ended

Why is it important to identify the audience and purpose for communication first?

​Identify the Audience and Purpose for Communication

​To communicate a message clearly and concisely, you must first clarify why you are presenting the idea. A well-defined purpose will help focus your ideas. You should explain to the audience why you want their participation and involvement.

Open Ended

What are some reasons for presenting and exchanging ideas with others?

​There are many reasons for presenting and exchanging ideas with others. Here are some of them:

• To inform - ​To give someone facts or information.

• ​To instruct - To instruct others on how to do something.

• ​To inspire - To inspire or motivate others.

• ​To stimulate - To stimulate an audience to take action.

• ​To persuade - A persuasive presentation offers a solution to a controversial problem, presenting sufficient logic, evidence and emotion to convince the audience to accept your idea

Open Ended

Why is it important to understand your audience when communicating?

Understanding Your Audience

​As your audience may be diverse, when planning your communication you should consider characteristics such as:

• ​the size of your audience

• ​the age range of your audience

• ​their communication needs

• ​their interest level

• ​their knowledge level

• ​their cultural requirements

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Open Ended

What are examples of common communication methods?

​Examples of communication methods include:

• face-to-face meetings

• conference calls

• ​video conferencing

• ​webinars

• ​live streaming

• ​social media

​Different communication methods allow for different ways of presenting your message. For example:

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Multimedia allows you to combine images, videos, documents and sound to create interactive and engaging communications

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​Different communication methods allow for different ways of presenting your message. For example:

​With virtual communication you can connect from anywhere as long as you have access to the internet and technology

​Different communication methods allow for different ways of presenting your message. For example:

​Using video conferencing means everyone can see and hear each other, and immediate reactions can be gauged and responded to

​Different communication methods allow for different ways of presenting your message. For example:

​Oral presentations are useful for sharing information and engaging with a large group of people at the same time

Poll

What is your preferred method of communication at work?

• face-to-face meetings

• conference calls/video conferencing

• social media

• email

• other

Open Ended

What is the difference between policies and procedures?

​Policies:

​Policies outline specific requirements, processes and rules in keeping with legislated requirements such as privacy laws and discrimination laws.

​Procedures:

​Procedures are practical, step-by-step processes that provide guidelines for ensuring compliance.

Observing legislative requirements

​Legislative requirements may apply to the subject or topic used in a communication or they may apply to the format or type of communication.

Open Ended

Can you think of some areas that organisational laws cover in relation to communication?

​Organisational laws are enforced to regulate how people may act in relation to the following areas:

• privacy

• anti-discrimination

• ​consumer protection

• ​workplace health and safety (WHS)

• ​copyright