CHAPTER 10: FOUNDATIONS OF CONTROL

CHAPTER 10: FOUNDATIONS OF CONTROL

Multiple Choice

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

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• FALSE

Multiple Choice

Control is the managerial function that allows managers to make sure that organizational goals are being met.

• TRUE

• FALSE

Multiple Choice

An effective control system can help managers delegate authority to employees with confidence.

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• FALSE

Multiple Choice

Controlling provides a critical link back to planning that compares actual outcomes to planned outcomes.

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Multiple Choice

The control function is not intended to protect the organization from threats.

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Multiple Choice

The control process is a two-step process that measures and compares.

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• FALSE

Multiple Choice

The development or identification of objectives or standards must precede the control process.

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Multiple Choice

Personal observation as a form of control measurement requires little time.

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Multiple Choice

MBWA can pick up attitudes and factual omissions that other forms of measurement miss.

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• FALSE

Multiple Choice

In the past, a major drawback of an oral report was that there is no way to store the information in the report for later reference.

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• FALSE

Multiple Choice

A gap between actual performance and planned goals that falls within an acceptable range of variation usually requires managerial action.

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Multiple Choice

An example of revising a standard is a teacher who changes a grading scale because students do poorly on an exam.

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Multiple Choice

Immediate corrective action might include changing the way employees are paid for their work.

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Multiple Choice

Basic corrective action focuses on identifying the cause of a performance deviation.

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Basic corrective action is aimed at correcting more critical and well-structured problems as quickly as possible leaving more detailed actions for later.

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Multiple Choice

The key to feedforward controls is taking action while the problem is occurring.

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Multiple Choice

A spell-checker that corrects words as you type in a word processing program is an example of feedforward control.

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• FALSE

Multiple Choice

Direct supervision is the best-known form of concurrent control.

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Multiple Choice

A GPS that tells you that you are making a wrong turn is an example of concurrent control.

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• FALSE

Multiple Choice

A major advantage of feedforward control is that it increases employee motivation.

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Multiple Choice

The major drawback of feedback control is that by the time the manager has the information, the problem has already occurred.

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Multiple Choice

The control process is a two-step process that compares actual performance against a standard and takes managerial action to correct the problems.

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• FALSE

Multiple Choice

Motivation and leadership are two primary parts of controlling function.

• False
• True

Multiple Choice

Concurrent control implements controls before an activity begins.

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• FALSE

Multiple Choice

Subjective measures of performance are better than quantified measures.

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• FALSE

Multiple Choice

Control is the managerial function that allows managers to make sure that organizational goals are met.

• TRUE

• FALSE

Multiple Choice

The criterion that determines the effectiveness of a control system is how well it reduces unnecessary costs.

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Multiple Choice

Managers need to control and protect the organization's asset, enhance safety audit method and avoid bribery.

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• FALSE

Multiple Choice

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

• TRUE

• FALSE

Multiple Choice

A feedforward assessment can help employees learn new and effective methods to solve problems.

• TRUE

• FALSE