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Excellence Customer Service Experiences

Excellence Customer Service Experiences

Assessment

Presentation

Professional Development

Professional Development

Hard

Created by

Happy Anuarudin

Used 21+ times

FREE Resource

4 Slides • 14 Questions

1

Excellence Customer Service Experiences

Poor | Expected | Good

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What is...

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What is...

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What is...

5

Multiple Choice

I keep myself updated with the recent promotion that is offer to UH & UTC.

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6

Multiple Choice

I always carry myself up according to the company’s 6 core values.

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7

Multiple Choice

I treat my UH & UTC well informed about the branch SOP

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8

Multiple Choice

I always smile to anyone who is coming to the branch.

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9

Multiple Choice

I make sure that my branch showroom is neat & presentable so anyone who came in feel good

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10

Multiple Choice

I provide information to UH based on what he/she wanted with grumpy face.

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11

Multiple Choice

If there is any miscommunication raised either the UH or UTC, I will take note & report accordingly to my branch team

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12

Multiple Choice

I explain with monotonous tonality either to UTC or UH. 

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13

Multiple Choice

I like being in average attire so long I am dress, & follow the rules.

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14

Poll

I will build rapport with UH & UTC in order to understand & establish better communication between them & the branch

15

Multiple Choice

I will answer “NO!” or “Reject” to my UH or UTC if there are not following branch instruction

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16

Poll

I make sure that my Branch team always receive a good warm “Good Job! Lets do our BEST!” from me

17

Multiple Choice

I also invest my income into my company’s products, so I can feel & understand like the UH

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18

Multiple Choice

If I am not happy, I will discuss my views with my Branch team to seek solution

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Excellence Customer Service Experiences

Poor | Expected | Good

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