Excellence Customer Service Experiences

Excellence Customer Service Experiences

Poor | Expected | Good

What is...

What is...

What is...

Multiple Choice

I keep myself updated with the recent promotion that is offer to UH & UTC.

Multiple Choice

I always carry myself up according to the company’s 6 core values.

Multiple Choice

I treat my UH & UTC well informed about the branch SOP

Multiple Choice

I always smile to anyone who is coming to the branch.

Multiple Choice

I make sure that my branch showroom is neat & presentable so anyone who came in feel good

Multiple Choice

^{I provide information to UH based on what he/she wanted with grumpy face.}

Multiple Choice

If there is any miscommunication raised either the UH or UTC, I will take note & report accordingly to my branch team

Multiple Choice

I explain with monotonous tonality either to UTC or UH. 

Multiple Choice

I like being in average attire so long I am dress, & follow the rules.

Poll

I will build rapport with UH & UTC in order to understand & establish better communication between them & the branch

Multiple Choice

I will answer “NO!” or “Reject” to my UH or UTC if there are not following branch instruction

Poll

I make sure that my Branch team always receive a good warm “Good Job! Lets do our BEST!” from me

Multiple Choice

I also invest my income into my company’s products, so I can feel & understand like the UH

Multiple Choice

If I am not happy, I will discuss my views with my Branch team to seek solution