Child Safety and GDPR

Multiple Choice

What is Child Safety concerned with?

• Operating Cord

• Cords on the back of blinds

• Safety documentation supplied with products

• All of these points

Multiple Choice

For which exceptions do we not need to follow the child safety legislation?

• People without children

• Blinds for office buildings

• Governmental Buildings

• No exceptions

Multiple Choice

When would we need to send an installation height email?

• Always

• If a customer wants a longer chain

• If a chain over 100cm is required

• If it is for a big window

Multiple Select

Click on all options that are child safety devices we may supply

• P-clip

• Consolidator/ condensor

• Butterfly/ winged clip

• Cord locator

• Top slat clip

Multiple Choice

What cord length would my 150cm wood blind have?

• 100cm

• 80cm

• Need installation height

• Depends what is selected

Multiple Choice

Would we need the installation height for a roller with 210cm drop, if the customer is wanting 140cm chain

• No as it is 2/3 of the drop

• Depends on the supplier

• Yes

• Not if the customer advises us over the phone

Multiple Choice

If the customer measures their installation height whilst on the phone, can we accept this?

• Depends on the blind

• No

• Depends on the supplier

• Yes as calls are recorded

Multiple Choice

How long would my chain be on a Valencia Simplicity White Roller blind with a 90cm drop?

• 60cm

• 100cm

• Installation height minus 150cm

• 70cm

Multiple Choice

Which of these products has no child safety concerns?

• Vertical blind from Arena

• Electric roller blind

• Terry Toucan Roman Blind

• Faux wood venetian

Multiple Select

If a customer is needing a 150cm chain, but they haven't yet placed their order, what do we need to advise them (click any that apply - the order is not improtant here)

• Product adjustment on their quote

• Installation height template email sent

• Check if their installation height is over 250cm

• To-do set for Admin dept.

• Chaser to supplier

Multiple Choice

Would this product adjustment be correct for a longer chain/ cord?

• Yes

• No

• We need more information

Multiple Choice

Which of these is not a valid piece of GDPR checking information

• Account holder's name

• Order reference

• Email address on order

• Phone number on order

Multiple Choice

If UPS call us to confirm the customer's number, what will they need to give us before we can pass that on?

• Consignment number

• Nothing, just need to be able to find the order

• 2 pieces of GDPR information

• Need to contact our customer first for their permission

Multiple Choice

A customer wants to know the size of the blind on their last order but cannot pass GDPR, what can we do?

• Not able to tell them

• Ask them to get more information then call us back

• Give them the sizes

• Escalate to a supervisor

Multiple Choice

On a phone call, when opening the order, what is the first thing we would want to check?

• Confirm who we are speaking with

• Ask for the first line of the address with the post code

• Advise of the current lead time

• Re-send the confirmation email

Multiple Choice

For an email, if the first half matches, but is from a hotmail account instead of the gmail one on the order, is this good enough?

• Yes as it is clearly the same customer

• No as we need an exact match

Multiple Choice

On a web chat, if our customer's name matches that on the account, and they have input an email address that matches the one on the account. Do we need anything further?

• No this is enough

• Yes, we need 2 GDPR checks

• We will need to call the number on the order to confirm with our customer

• The order can only be placed on hold here

Multiple Choice

Do we need to advise a customer, who has rung our sales line, that our calls are recorded?

• If they were on hold for over 5 minutes

• Yes

• No

Multiple Choice

If the call dropped and you called the customer right back, would we need to advise them the call is recorded?

• Always

• Not in this situation

• If they answer within 5 minutes of the call dropping

• Never