Conflict Resolution

Conflict Resolution

by Vivienne Mafé

​What Is Conflict?

• ​natural part of life

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• ​two or more people want different things

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• ​can be positive and an opportunity for growth

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Small conflicts should be dealt with as soon as possible so they don’t grow

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Open Ended

What are some good strategies to resolve conflict?

​Respect and Value Yourself

​- Avoiding conflict?

​- People pleasing?

​- Not standing up to your friends/family/etc?

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Can all be a sign of:

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• self-doubt

• fear of rejection/disapproval/criticism

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​Important:

​Disagree with ideas or behaviour, not people.

​I-Statements

​- Reduces feelings of blame

​- Clear statement that says “this is how it looks from my perspective.”

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examples:

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“You always leave your mess lying everywhere.”	“I feel frustrated when I come home and the house is messy.”
“You don’t care about me or my feelings.”	“I feel frustrated/sad/invalidated when my feelings aren’t heard or acknowledged.”

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Interrupting sends a variety of messages:

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• I'm more important than you are

• What I have to say is more interesting

• I don't care what you think

• I don't have time for your opinion

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​Active Listening

- Don't just focus on what to say next!

- Ask questions to clarify​

- Have an open body language​

​- Restate what they have said in you own words:

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​Example: "I hear you are frustrated about me being late to your party"

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Activities

​- Assertive Communication

​- 'I' - Statements

​- Scenarios

​Worksheets

​https://www.therapistaid.com/worksheets/assertive-communication.pdf

​https://www.bumc.bu.edu/facdev-medicine/files/2011/08/I-messages-handout.pdf

https://www.washoeschools.net/cms/lib/NV01912265/Centricity/Domain/176/2.3_I%20Statements.pdf

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conflict scenarios

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Self love exercises​

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https://positivepsychology.com/wp-content/uploads/Self-love_My-Love-Letter-to-Myself-1.pdf

https://positivepsychology.com/wp-content/uploads/Self-Love-Journal.pdf​

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