English for Tourism in Hotel

English for Tourism (Hotel)

By: Ni Putu Novi Rupayanti

​What is hotel?

​Hotel is an establishment whose principal business is to provide accommodation facilities to legitimate travelers, as well as food, beverage, and occasionally recreational services on a fee basis.

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(McNeill, 2008)

​Types of Hotel

Resort Hotel​

A hotel, which has a pleasant scenery and provides food and beverage, valet, room, and recreational services.

Bed and Breakfast Hotel (B & B Hotel)

A hotel, which has few rooms about 20 to 30 rooms for the guests and the owner live there to serve a breakfast for the guests.

Casino Hotel

A hotel, which has gambling facilities and provides special restaurant, extravagant floor, and may offer charter flights for guests planning to gamble.

Conference Hotel

A hotel, which designed for handling group meetings. This hotel provides all services and equipment for handling meetings.

Time-share Hotel

A hotel, which involve individual or corporate owners who form an association and hire a management company to operate their units as a hotel or resort. This hotel provides bedrooms, living room, dining area, and kitchen.

Motel (Motor Hotel)

A hotel, which located in suburban or roadside area and designed for the guests who arrive by automobile. This hotel provides automobile parking near guestrooms.

Commercial Hotel

A hotel, which located in town center or business district and designed for business clients.

Airport Hotel

A hotel, which located near airport and designed for airline passengers with cancelled flights and airline personnel.

Suite Hotel

A hotel, which designed with separate bedrooms and living rooms. This hotel usually provides temporary living accommodation and complete with kitchenette and refrigerator.

Residential Hotel

A hotel, which designed for semi-permanent or permanent guests. This hotel usually provides sitting room, bedroom, small kitchenette, daily housekeeping service, a telephone service, a front desk, and uninformed service.

Floating Hotel (Cruise Ship)

A hotel, which floats on the seawater and cruises from one famous harbor to another. This hotel provides restaurants, swimming pool, theatre, pubs, gambling facilities, live music, etc.

Multiple Choice

A level of the building –

• Guest

• Front desk/reception

• Book

• Deposit

• Floor

Multiple Choice

A person that is staying at the hotel –

• Guest

• Front desk/reception

• Book

• Deposit

• Floor

Multiple Choice

Arrange to stay in a hotel –

• Guest

• Front desk/reception

• Book

• Deposit

• Floor

Multiple Choice

Amount paid ahead of time to secure a reservation –

• Guest

• Front desk/reception

• Book

• Deposit

• Floor

Multiple Choice

The place where guests go to check in and out and to get information –

• Guest

• Front desk/Reception

• Book

• Deposit

• Floor

Multiple Choice

This hotel has eight Standard, 6 Deluxe, 4 Family rooms and 9 Cottages. Rooms have hot and cold shower and private balcony. Room service and laundry are available. All rooms except Cottages offer air conditioning.

Each room has two single beds, Family rooms have 4 single beds. All rooms (except for Cottages) have televisions. If you wish to make a reservation or request more information simply complete the form. Our staff will typically respond to any request in 1 working day. A confirmation of your booking will be sent to you via e-mail (and fax if required).

How many showers that available in the hotel?

• There is no showers available

• There are three showers in a room

• There is a shower in every room

• There is a shower available in the cottage

Multiple Choice

This hotel has eight Standard, 6 Deluxe, 4 Family rooms and 9 Cottages. Rooms have hot and cold shower and private balcony. Room service and laundry are available. All rooms except Cottages offer air conditioning.

Each room has two single beds, Family rooms have 4 single beds. All rooms (except for Cottages) have televisions. If you wish to make a reservation or request more information simply complete the form. Our staff will typically respond to any request in 1 working day. A confirmation of your booking will be sent to you via e-mail (and fax if required).

Where is the air conditioning available?

• Air conditioning is only available in the cottage

• Air conditioning is available in every room except cottage

• Air conditioning only available in family rooms

• Air conditioning is not available

Multiple Choice

Except for the Family rooms, all rooms are ...

• Double rooms

• Twin-bedded rooms

• Single rooms

• Single bedded rooms

Multiple Choice

To book a room you must ...

• Send a fax

• Respond in one working day

• Fill in a form

• Call the hotel

Multiple Choice

Everyone who makes a reservation will receive a confirmation via ...

• E-mail

• Fax

• Telephone

• Letter

Fill in the Blanks

Guest               : I would like to check in please.

Reception        : Certainly Sir/Madam. Do you…?

Fill in the Blanks

Reception        : Alright, …?

Guest               : Five nights

Fill in the Blanks

The Bellboy will help you with your luggage and ….

Fill in the Blanks

Thank you for your reservation. Hope you….

Fill in the Blanks

I would like to book a room. What is the….

Thank You​