Week 7.2 081 103

Week 7.2 081 103

9D I'd like a refund!​

By Rungnapha Chewarussamee

Week 7.2 Outline

D I’d like a refund!

Exercise 1 Questions & Answers

Exercise 2 Match the problems with pictures

Exercise 3 Read the e-mail and answer the questions

Exercise 4 Order the different parts of the e-mail

Exercise 5 Choose the correct options to complete the reply from Suleiman

Exercise 7 Complete the sentences form Valerie’s e-mail with the given words.

Exercise 8 Complete the sentences with the noun form of the verbs in parentheses.

Quiz 6

Exercise 1 Questions & Answers

​How often do you buy things online?

What do you prefer to buy in stores? Why?

Have you ever had a problem with something you bought online?

Exercise 2 Match the problem with pictures.

Multiple Choice

The wrong size was sent.

Multiple Choice

It was broken or damaged.

Multiple Choice

Part of the order was missing.

Multiple Choice

The order arrived late/ didn't arrive.

Multiple Choice

I was charged too much.

Exercise 3 Read the e-mail and answer the questions.

​1. What are the three problems with Valerie's order?

2. What did she pay extra for?

3.​ What does she want the company to do?

4. Would you use this company?​

Open Ended

What are the three problems with Valerie's order?

Open Ended

What did she pay extra for?

Open Ended

What does she want the company to do?

Open Ended

Would you use this company?​

Open Ended

Is the style of the e-mail formal or informal? Why?

Exercise 4 B. Order the different parts of the email.

a. say what she wants the company to do

b. complain about the late delivery

c. give the reason for writing

d. end the email

e. explain the other problems

f. include a short and accurate subject line​

Exercise 5 Choose the correct options to complete the reply from Suleiman.

Exercise 7 Complete the sentences from Valerie's e-mail with the words in the box.

Multiple Choice

1. I am writing to complain about the problems I have had with my online ___.

• delivered

• delivery

• order

• ordered

Multiple Choice

2. I ___ a red X3 smartphone from your website on...

• delivered

• delivery

• order

• ordered

Multiple Choice

3. However, the phone was only ___ yesterday - two weeks after I ordered it.

• delivered

• delivery

• order

• ordered

Multiple Choice

4. Apart from the late ___ , there are...

• delivered

• delivery

• order

• ordered

Exercise 8 Complete the sentences with the noun form of the verbs in parentheses.

​Preparation for Week 8

Unit 10 : Sports and fitness

Week 8.1​

10A: Winning is everything

Exercise 1 : Listening

Exercise 2: New words

Vocabuary Practice P. 152

Exercise 4 : Read the text

Exercise 5 : Check the action that happened first.

Past Perfect

Exercise 6: Pronunciation Practice

Exercise 7-8 : Complete sentences

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Subject | Subject

Some text here about the topic of discussion

Unit 10 : Sports and fitness

Week 8.12

10B: Rock'n' roll on wheels

Exercise 1 : Questions & answers

Exercise 2: Reading and match the headings

Exercise 3: Read and answer

Exercise 5: Giving examples

Quiz ​

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