XSPACE AGENT CONSOLE SURVEY

XSPACE AGENT CONSOLE SURVEY

By Lazada Training Team

XSPACE AGENT CONSOLE ​

INSTRUCTION:

​

Please fill out the necessary information needed by clicking the appropriate status of your tools. Your response would greatly help in improving the tool and make it more relavant to you.

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If you don't have access of any of the features, you may directly course it to your TL/Supervisor or Training Team for immediate recommendation.

Lazada Training Team

Poll

What is your current position?

• Supervisor/

  Manager

• Agent

• Support

  (SME, QA, Trainer)

Poll

What is your current LOB?

• CS Inbound

• PSC

  (General, Digital, SWAT)

• RedMart

• Commercial

Open Ended

Write your Full name in this format:

LAST NAME, FIRST NAME

Open Ended

Write your Supervisor's Full name in this format:

LAST NAME, FIRST NAME

Open Ended

Write your CCMS IDENT

Open Ended

Write your wb-ID (Aliwork ID).

Poll

Click the appropriate status of your tool if you have access with AGENT CONSOLE DASHBOARD.

• Has Access

• No Access

• Error

Poll

Rate your experience in using Agent Console (5 as the highest).

• 5

• 4

• 3

• 2

• 1

Open Ended

How is agent console helpful to you in your role?

Open Ended

What are your recommendations to improve Agent Console?

SURVEY COMPLETED!

THANK YOU​

By Lazada Training Team